Global Client Manager

American Express Global Business Travel; United States; Remote; USD 51,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platforms

Job summary

American Express Global Business Travel is seeking a Global Client General Manager to lead retention and growth for a dedicated account in a fully remote environment. You’ll collaborate with international teams and influence client decisions while driving revenue across key suppliers.

The role requires a solid understanding of business travel, with experience in global client management and strong project management.

Qualifications

• Solid understanding of the business travel industry.
• Experience in a similar role / supporting global clients preferred.
• Strong project management and organizational skills.

Responsibilities

• Lead strategic client retention and growth plan for account portfolio.
• Identify risks to the portfolio; develop and implement an action plan.
• Collaborate with operations and other internal Amex GBT teams.
• Influence key client decision makers and educate about Amex GBT’s value.
• Increase transaction revenue for Amex GBT and key suppliers.
• Share client and market trends with internal and external leaders.

Skills

Business travel knowledge

Client management

Project management

Communication skills

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Global Client General Manager, you’ll lead the retention and growth plan for your dedicated account. We’re looking for proactive professionals with expertise for business travel and passion for world-class customer service experience.

Our fully remote environment means more flexibility and ability to collaborate with global partners. No two days are the same; you’ll have the power to impact our bottom line, gain insight into our business, and experience the support and prestige of being the leading global provider in our industry.

What You’ll Do

• Lead strategic client retention and growth plan for account portfolio
• Proactively identify risks to the portfolio; develop and implement an action plan
• Collaborate with operations and other internal Amex GBT teams
• Influence key client decision makers, educating about Amex GBT’s value and key differentiators
• Increase transaction revenue for Amex GBT and key suppliers
• Proactively share client and market trends to internal and external leaders

What We’re Looking For

• Solid understanding of the business travel industry
• Experience in a similar role / supporting global clients preferred
• Strong Project Management and organizational ski
• Ability to prioritize and handle contending demands
• Adaptation and flexibility
• Proactive identification and resolution of challenges
• Professional communication (written and verbal)
• Collaborative and open to feedback

Location

Canada

The Canada national base salary range for this position is from

$71,862 - $121,862

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about checking every box; please apply anyway. You may be exactly the person we’re looking for!