Global Channel Operations & Enablement Leader (Hybrid)

Facilityos; Annapolis (MD); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Comprehensive health coverage

Hybrid work environment

Advancement opportunities

Catered events & snacks

Job summary

FacilityOS is seeking a Channel Director to lead the channel operations, governing MSAs, pricing structures, and deal registration across global partners. You will build scalable processes, establish consistent partner tiers, and ensure accurate representation in partner systems.

You will collaborate with RevOps, Legal, Finance, and Product to design channel program infrastructure, pricing frameworks, order booking, and partner portal requirements, while onboarding new Channel Directors as the

Qualifications

• 5+ years in channel/partner operations or related commercial operations role.
• Experience managing MSAs and partnership agreements with Legal.
• Familiarity with partner procurement processes, price books, and Approved Vendor requirements.
• Direct experience building channel program infrastructure — pricing and tiering frameworks, order booking.
• Salesforce (or comparable CRM) experience, ideally with channel modules.
• Strong cross-functional operator, with RevOps, Legal, Finance, and Product.
• Experience with BPO, reseller/VAR, or IFM channel models is a plus.
• Comfort building from scratch in a fast-moving environment.

Responsibilities

• Manage and maintain updated MSAs and Vendor Partnership Agreements across the partner base, collaborating with Legal.
• Establish global alignment around partner tiers and discount schedules with consistency across regions.
• Secure and maintain Approved Vendor status with channel partners to strengthen FacilityOS’s procurement position.
• Maintain price books with partner procurement teams and ensure accuracy in partner systems.
• Standardize and streamline new order booking procedures with channel partners to reduce friction from opportunity to order.
• Develop partner-facing enablement content—playbooks, training materials, onboarding assets, and portal content.
• Document institutional knowledge—partner history, deal patterns, and pricing norms.
• Collaborate with RevOps, Legal, Finance, and Product on channel portal requirements and cross-functional processes.
• Support deal registration in CRM and onboarding of new Channel Directors as the team grows.

Skills

Channel ops

Vendor contracts

Salesforce

Pricing frameworks

Tiering strategies

Cross-functional leadership

B2B SaaS

Adaptability

Tools

CRM (Salesforce)

Job description

FacilityOS is seeking a Channel Director to lead the channel operations, governing MSAs, pricing structures, and deal registration across global partners. You will build scalable processes, establish consistent partner tiers, and ensure accurate representation in partner systems.

You will collaborate with RevOps, Legal, Finance, and Product to design channel program infrastructure, pricing frameworks, order booking, and partner portal requirements, while onboarding new Channel Directors as the