Customer Experience Supervisor

Lubrizol IMEA; Brecksville (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with bonus

401(k) match

Medical, dental & vision coverage

Health Savings Account

Paid holidays and vacation

Flexible work environment

Learning and development opportunities

Career growth

Inclusive culture

Job summary

Lubrizol Corporation in Brecksville, OH is seeking a Customer Experience Supervisor to lead a team of CX representatives and synchronize activities across supply chain, production, and customer-facing groups. You will drive performance, ensure compliance with standards, and optimize the order-to-cash cycle.

The role emphasizes data-driven decision making, collaboration with commercial and sales teams, and ongoing process improvements to deliver exceptional customer service.

Qualifications

• Bachelor’s degree from an accredited university; technical preferred.
• Minimum two (2) years of supply chain, commercial, customer service experience, or related.
• Leadership experience with the ability to guide a team.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Lead and develop a team of Customer Experience Representatives to ensure high performance and engagement.
• Coordinate with supply chain, production, and customer-facing groups to improve service.
• Identify and implement process improvements for efficiency and cost-effectiveness.
• Manage order-to-cash processes including shipping and invoicing.
• Analyze demand vs. supply plans to maintain service levels.
• Collaborate with Commercial, Technical, and Sales teams to ensure a seamless customer experience.

Skills

Leadership

Supply chain knowledge

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

SAP

Microsoft Office

Job description

Date: Jul 17, 2026
Location: Brecksville, OH, US, 44141-3247 Wickliffe, OH, US, 44092-2298
Company: Lubrizol Corporation
Job Type: Full-time. 4 days on-site, 1 flex day each week
Location: Brecksville, OH to start, and transitioning to Wickliffe, OH in 2028.
As Lubrizol approaches its centennial in 2028, our Wickliffe campus will become the unified home of Lubrizol’s global headquarters, integrating Lubrizol’s Brecksville site capabilities and employees to the Wickliffe campus.
Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion. As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.

How You’ll Make An Impact

As a Customer Experience Supervisor, you''ll drive excellence in customer service operations while strengthening the connection between supply chain, production, and customer-facing teams. You''ll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will:

• Lead and develop a team of Customer Experience Representatives, ensuring high performance, accountability, and engagement.
• Ensure compliance with global standards set by the Center of Excellence and Supply Chain teams.
• Identify, develop, and implement process improvements that enhance efficiency, accuracy, and cost-effectiveness.
• Maintain a customer portfolio to stay connected to daily operations and uphold a strong customer-first mindset.
• Manage the order-to-cash cycle, ensuring timely processing, shipment, and invoicing.
• Evaluate supply plans against customer demand to optimize service levels.
• Leverage data analytics to identify trends and potential service disruptions.
• Provide insights to Master Production Schedulers to optimize service.
• Collaborate with Commercial, Technical, and Sales teams to ensure seamless customer experience.
• Manage stakeholder expectations through proactive communication.
• Optimize inventory levels through analysis of slow-moving materials.
• Lead reporting cadence including open orders and performance metrics.
• Participate in customer visits alongside commercial teams.

Required Qualifications That Enable Your Success

• Bachelor’s degree from an accredited university or college; technical preferred.
• Minimum two (2) years of supply chain, commercial, customer service experience, or other relevant professional experience.
• Leadership experience.
• Strong understanding of supply chain and logistics processes.
• Proficiency with Microsoft Office and SAP.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Attention to detail and continuous improvement mindset.
• Ability to manage multiple priorities.

Preferred Qualifications That Drive You Forward

• MBA or advanced degree.
• Experience in operations such as R&D, manufacturing, or transportation.
• Experience leading teams in customer service or supply chain.

Your Work Environment

• Standing, walking, or operating equipment for extended periods
• Working in a lab or manufacturing setting with appropriate PPE provided
• Use of computers and digital tools in an office or hybrid environment
• Occasional lifting or movement of materials
• Adherence to safety protocols and ergonomic standards

We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience.

Benefits That Empower You

• Competitive salary with performance-based bonus plans
• 401(k) match + Age-Weighted Defined Contribution
• Comprehensive medical, dental & vision coverage
• Health Savings Account (HSA)
• Paid holidays, vacation, and parental leave
• Flexible work environment
• Learning and development opportunities
• Career and professional growth
• Inclusive culture and vibrant community engagement

Learn more at https://benefits.lubrizol.com/!

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you''re in the lab, on the production floor, or in the office, you''ll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let’s build the future together.