Global Capital Markets Unit Manager - Open to Baltimore and Wilmington

M&T Bank Corporation; Baltimore (MD); Vor Ort; USD 128.000 - 214.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Retirement plan

Volunteer time off

Zusammenfassung

M&T Bank Corporation in Baltimore, MD seeks a senior Relationship Manager leader to drive client relationships and revenue growth. You will coach staff, manage risk controls, and implement process improvements to boost service and profitability.

Responsibilities include guiding staff, ensuring policy compliance, and collaborating on strategy with management. This role requires strong leadership and customer service skills in a complex banking environment.

Qualifikationen

• Bachelor's degree and a minimum of 5 years’ related experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ related experience
• Minimum of 2 years’ work leadership, supervisory and/or managerial experience
• Strong customer service skills
• Strong verbal and written communication skills
• Problem resolution skills
• Resource management skills
• Strong decision-making skills
• Certified Corporate Trust Specialist certification
• Project management skills
• Analytical skills
• Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software

Aufgaben

• Manage large complex relationships, cultivating present and prospective clients as sources of new business.
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services.
• Manage, coach and mentor Relationship Managers and other assigned staff members.
• Ensure staff is kept aware of and compliant with internal and external policies and procedures.
• Lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance.
• Partner with management to maintain administrative, operational and risk management support for Unit.
• Participate in revenue generating efforts as assigned.
• Develop and maintain key relationships to revenue growth.
• Collaborate to implement strategic plan.
• Exercise authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Adhere to risk and regulatory standards; design and maintain internal controls.
• Identify risk-related issues needing escalation to management.
• Promote an environment of belonging and reflect the M&T Bank brand.
• Maintain internal control standards and address audit points.
• Complete other related duties as assigned.

Kenntnisse

Leadership experience

Customer service

Communication skills

Decision-making

Resource management

Ausbildung

Bachelor's degree

Corporate trust certification

Tools

Word processing (MS Word)

Spreadsheets (Excel)

Presentations (PowerPoint)

Jobbeschreibung

Overview

Manages administrative, relationship management and planning for one or more assigned section’s product lines or group of staff. Works closely with management and/or Product Leader and others as assigned.

Primary Responsibilities

Manage large complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits. Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services. Manage, coach and mentor Relationship Managers and other assigned staff members, encouraging individual and group development. Ensure staff is kept aware of and compliant with internal and external policies and procedures. In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance. Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit. Participate in revenue generating efforts as assigned. Focus on assigned product and business lines, for internal and external relationships, develop and maintain key relationships, directly related to revenue growth. Collaborate to implement strategic plan. Represent Unit or Division on Enterprise-wide projects and initiatives. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Scope of Responsibilities

This position manages individual development by providing coaching, feedback, and reinforcement. As well as effectively delegating tasks or projects. The position facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching. The position uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently. The jobholder fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance. The position conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required. Typical managerial scope of the position is up to 6,500 accounts or 10+ staff members.

Education and Experience Required

Bachelor's degree and a minimum of 5 years’ related experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ related experience Minimum of 2 years’ work leadership, supervisory and/or managerial experience Strong customer service skills Strong verbal and written communication skills Problem resolution skills Resource management skills Strong decision-making skills

Education and Experience Preferred

Certified Corporate Trust Specialist certification Project management skills Analytical skills Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

The pay range for this position is $128,100.00 - $213,500.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Benefits

• competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Location

Baltimore, Maryland, United States of America

Great companies have an enduring sense of purpose.

At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve.

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York.

M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C.

For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers.

We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do.

We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.