Global Capital Markets Relationship Manager II

M&T Bank Corporation; Chicago (IL); On-site; USD 89,000 - 148,000; Full time

Job summary

M&T Bank Corporation is seeking a skilled professional to manage client relationships and daily administration of Global Capital Markets accounts. You will collaborate with Legal, Risk, Compliance and Audit to ensure compliance and resolve issues promptly.

The role involves preparation of fee proposals, handling cash flow and reporting, and contributing to revenue opportunities. You will serve as the main client contact, coordinate with service partners, and support strategic plans to grow

Qualifications

• Bachelor's degree and 2+ years of client service experience in Global Capital Markets.
• Proficient with PCs and pertinent software.
• Experience reading, analyzing and interpreting legal documents.
• Strong verbal and written communication; analytical skills.

Responsibilities

• Monitor administrative systems and accounts for complexity and risk to ensure policy compliance.
• Review, analyze and comment on operative documents and agreements for assigned accounts.
• Coordinate monitoring of risks and regulatory compliance with Legal, Risk, Compliance and Audit as required.
• Research and resolve issues related to control and client service aspects of accounts with internal/external resources.
• Work with external parties to structure and close GCM transactions in a timely manner.
• Assist with fee billing, cash flow execution, reporting and tickler processing.
• Participate in sales calls with GCM Sales and prepare fee proposals for new opportunities.
• Advise management on opportunities to increase revenue via appropriate fee adjustments.
• Provide coverage for other Relationship Managers and support departmental projects.

Skills

Client service

Financial services knowledge

Regulatory compliance understanding

Strong communication

Analytical skills

Problem solving

Education

Bachelor's degree + 2 years client service in GCM

Combined 6 years higher education/work exp incl 2 years client service

Tools

Internal software applications

Job description

Overview

Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of varying complexity and importance, including all administrative, operational and risk management activities for GCM transactions. Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans. Manages daily administration of assigned transactions, including delivering exceptional service to clients, ensuring all internal controls are satisfied. Works with internal partners as appropriate.

Primary Responsibilities

Monitor relevant administrative and operational systems, databases and activity related to accounts of moderate to significant intricacy, complexity and level of risk, to ensure accounts are setup and operating within established policies, procedures and guidelines. Review, analyze and provide comments to counsel related to negotiation and drafting of operative documents and agreements for assigned accounts. Coordinate activities related to monitoring risks and ensuring regulatory compliance for assigned accounts with Legal, Risk, Compliance and/or Audit as required. Research and resolve issues related to control and client service aspects of assigned accounts in a timely manner to maintain customer satisfaction, working with appropriate internal and external resources as required. Work with external parties, including attorneys, financial advisors, interested parties and alliance/service partners, to structure and close GCM transactions in a timely manner. Complete various account administration activities of moderate to significant intricacy, complexity and risk including, timely cash flow execution and fee billing, internal and external reporting and tickler processing. Participate, along with GCM Sales, in sales calls to current and prospective clients, either in-person or over the phone and prepare fee proposals to support new business opportunities. Evaluate fees for suitability and conformance with fee schedules. Partner with Fee Billing to monitor and timely collect aged receivables. Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business including representing GCM at transaction closings, attending and chairing client meetings and presentations and preparing relevant documentation to support the attraction, retention and expansion of client relationships. Identify areas, based on transaction knowledge and fees charged, where revenues can be increased by charging additional fees when services change; advise management of these opportunities. Implement approved fee increases, fee discounts and waivers as identified or instructed and per established controls and procedure. Provide coverage and support for other Relationship Mangers within assigned Section/Unit as required by absence. Represent GCM and/or lead departmental projects and Corporate initiatives on a periodic basis. Assist management with the development and operation of business products and processes. May supervise and/or mentor less experience associates. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Education and Experience Required

Bachelor's degree and a minimum of 2 years’ client service experience in Global Capital Markets products or markets, OR in lieu of a degree, A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ client service experience in Global Capital Markets products or markets High level of proficiency with personal computers as well as pertinent software Prior experience reading, analyzing and interpreting legal documents Prior experience calculating amounts such as discounts, interest, commissions and percentages Familiarity with corporate structures, relevant laws and regulations Proven problem-solving skills Strong verbal and written communication skills Strong analytical skills

Education and Experience Preferred

CCTS (Certified Corporate Trust Specialist) certification Working knowledge of pertinent specialized internal software applications Managerial or leadership experience Demonstrated sense of ownership in jobs or projects

Salary

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,000.00 - $148,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Location: Chicago, Illinois, United States of America

Company Culture

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Other Policies

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.