Global Cabin Services Leader

Flexjet; Cleveland (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Flexjet is seeking an experienced Cabin Operations Manager to lead the day-to-day management of our Global Cabin Services operation from its Cleveland, Ohio headquarters. The role champions Flexjet's service philosophy while developing high-performing Cabin Servers and ensuring premium Owner Experience.

This leader balances people leadership with operational excellence, collaborating with Flight Operations, Crew Services, Training, Safety, and HR to deliver consistent, safe, and exceptional

Qualifications

• Bachelor's degree or equivalent in aviation, hospitality, or related field.
• 4+ years in cabin services, aviation operations, or luxury customer service.
• Experience leading front-line teams in a fast-paced environment.

Responsibilities

• Lead the day-to-day operational management of the Global Cabin Services team.
• Provide operational oversight to support safe, effective cabin duties.
• Coach and develop a high-performing Cabin Services team.
• Partner with Flight Operations, Crew Services, Training, Owner Experience, Safety, HR.
• Monitor trends and drive improvements for efficiency and service consistency.
• Manage attendance, wellbeing, and engagement while promoting a healthy environment.
• Prepare regular updates highlighting performance, risks and opportunities.

Skills

Leadership

People management

Operational coordination

Customer service

Education

Bachelor's degree

Job description

Flexjet is seeking an experienced Cabin Operations Manager to lead the day-to-day management of our Global Cabin Services operation from its Cleveland, Ohio headquarters. The role champions Flexjet's service philosophy while developing high-performing Cabin Servers and ensuring premium Owner Experience.

This leader balances people leadership with operational excellence, collaborating with Flight Operations, Crew Services, Training, Safety, and HR to deliver consistent, safe, and exceptional