Global Brand & Guest Experience Leader

Socket.dev; Atlanta (GA); On-site; USD 138,000 - 145,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401K plan

Job summary

IHG Hotels & Resorts in Atlanta, GA is seeking a seasoned Brand Manager to lead global brand design and guest experience strategy, aligned with the corporate plan and regional input. You will drive initiatives to define, implement, and embed brand standards and experiences while optimizing franchisee ROI.

The ideal candidate will have 10+ years in brand management within hospitality, plus 3–5 years of leading teams or major projects, and a track record in consumer-led innovation.

Qualifications

• Bachelor’s or Master’s Degree in Brand Management or Marketing.
• 10+ years in brand management, marketing and hotel industry experience.
• 3–5 years managing teams and/or significant complex projects.
• Experience in innovation or product development with consumer insights.
• Strong strategic thinking with data-driven insight abilities.

Responsibilities

• Develop and oversee global brand design and guest experience programs.
• Lead cross-functional initiatives to improve brand performance and ROI.
• Analyze guest satisfaction data to identify opportunities and share insights.
• Engage with hotel owners/operators and IHG teams for feedback.
• Manage complex projects from briefing through launch and optimization.

Skills

Brand strategy

Marketing

Strategic thinking

People leadership

Cross-functional collaboration

Education

Bachelor’s or Master’s Degree in Brand Management/Marketing

Job description

IHG Hotels & Resorts in Atlanta, GA is seeking a seasoned Brand Manager to lead global brand design and guest experience strategy, aligned with the corporate plan and regional input. You will drive initiatives to define, implement, and embed brand standards and experiences while optimizing franchisee ROI.

The ideal candidate will have 10+ years in brand management within hospitality, plus 3–5 years of leading teams or major projects, and a track record in consumer-led innovation.