Global Guest Experience & Brand Design Director

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 138,000 - 145,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401K

Employee discounts

Job summary

IHG Hotels & Resorts in the United States seeks a senior leader to drive global brand design and guest experience for one of its main brands. You will oversee multi-year plans, partner with regions, and steer initiatives to improve brand performance and franchise ROI, with a hybrid work model and three days in office.

A track record of 10+ years in brand management and 3–5 years of team leadership, plus strong analytical and collaborative skills, is essential.

Qualifications

• Bachelor’s or Master’s in Brand Management or Marketing.
• 10+ years in brand management, marketing, or hotel brand experience.
• 3–5 years leading teams or managing large projects.
• Proven ability to analyze markets and data to derive insights.
• Strong interpersonal and communication skills across functions.

Responsibilities

• Develop and execute the annual and multi-year plan for global brand design and guest experience.
• Lead strategic initiatives to define, implement, or embed brand initiatives for ROI.
• Ensure delivery of brand prototype, design elements, and hallmarks with cost guardrails.
• Engage with hotel owners, operators, and internal teams to gather feedback.
• Manage complex cross-functional projects from briefing to launch and optimization.

Skills

Brand strategy

Brand design

Stakeholder management

Team leadership

Data analysis

Communication

Education

Bachelor’s or Master’s Degree in Brand Management/Marketing

Job description

IHG Hotels & Resorts in the United States seeks a senior leader to drive global brand design and guest experience for one of its main brands. You will oversee multi-year plans, partner with regions, and steer initiatives to improve brand performance and franchise ROI, with a hybrid work model and three days in office.

A track record of 10+ years in brand management and 3–5 years of team leadership, plus strong analytical and collaborative skills, is essential.