Global Brand Creative Operations Lead

Lululemon Athletica; Los Angeles, Northern (CA, KY); Hybrid; USD 112,000 - 147,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Development programs

Mentorship programs

Job summary

lululemon Athletica is seeking a Global Digital Brand Creative Operations Manager to lead complex cross-functional programs throughout the creative and operational lifecycle. You will own intake to delivery, manage milestones, budgets, and priorities, and partner with Brand, Creative, Marketing, Production and Operations to ensure on-time brand experiences.

The role requires 8–10 years in project management or creative operations, strong analytical and process-improvement skills, and a proven

Qualifications

• 8-10 years of experience in project management, creative operations, brand operations, marketing operations, digital creative, or related disciplines.
• Strong analytical, problem-solving, and process-improvement capabilities.
• Experience managing complex cross-functional programs within retail, apparel, e-commerce, consumer brands, creative agencies, or production environments.
• Demonstrated experience leading projects through both creative & UX/UI development and operational execution.
• Strong project management skills, including budget management, resource planning, timeline development, risk mitigation, and stakeholder management.
• Ability to manage multiple concurrent workstreams and shifting priorities while maintaining a positive and solutions-oriented mindset.
• Proven ability to influence and collaborate effectively across functions and levels of leadership.
• A genuine passion for brand creative, experiences, and operations, with a track record of enabling teams through scalable processes and ways of working.
• Must be a self-starter, critical thinker, and team player who thrives in a fast-paced entrepreneurial environment, with a strong sense of ownership and accountability.
• Experience working with Microsoft Teams, Excel, Smartsheet, and other project and resource management tools.

Responsibilities

• Lead operational optimizations for the channel creative function, inclusive of creating new processes and methodologies, enabling efficient workflows, and driving adoption.
• Develop and implement operational tactics to enhance organizational efficiency via process mapping, RASCIs, standardized initiative tracking, and building new systems, SOPs, and tools.
• Lead complex, multi-workstream projects and seasonal initiatives from brief development through creative execution, production, and delivery.
• Develop and manage an integrated program inclusive of multiple project timelines, milestones, dependencies, budgets, and stakeholder communications to enable on-time and on-budget delivery.
• Facilitates resource planning, prioritization, workload management, capacity tracking, and portfolio reporting across multiple initiatives and teams.
• Partner with cross-functional teams, leadership, and external agencies to drive alignment, facilitate decision-making, and enable successful execution.
• Identify project gaps, dependencies, and risks early, escalating issues and developing actionable mitigation plans to keep workstreams on track.
• Manage projects through the creative lifecycle, ensuring clear briefs, aligned requirements, efficient review cycles, and seamless handoffs between teams.
• Coordinate closely with Creative, Production, Brand Management, and Digital (Product Management & UX) partners to ensure high-quality execution of seasonal campaigns and evergreen initiatives.
• In partnership with their manager, build, own, and continuously improve processes, governance, and ways of working that increase efficiency, visibility, consistency, and operational excellence across the function.

Skills

Project management

Creative operations

Budget management

Resource planning

Cross-functional collaboration

Stakeholder management

Process improvement

UX/UI development

Education

Bachelor’s degree or higher (relevant field)

Tools

Smartsheet

Excel

Microsoft Teams

Job description

lululemon Athletica is seeking a Global Digital Brand Creative Operations Manager to lead complex cross-functional programs throughout the creative and operational lifecycle. You will own intake to delivery, manage milestones, budgets, and priorities, and partner with Brand, Creative, Marketing, Production and Operations to ensure on-time brand experiences.

The role requires 8–10 years in project management or creative operations, strong analytical and process-improvement skills, and a proven