Global Baseball Operations Director

Hawk-Eye Innovations; Hills Park (GA); On-site; USD 76,376 - 101,834; Full time

Benefits offered by this job

Healthcare coverage

Paid vacation

80 hours accrued paid sick leave

Job summary

Hawk-Eye Innovations in Atlanta, GA is seeking an Operations Director - Baseball to own live game services across MLB, MiLB, NCAA and international venues. You will unify HawkEye and KinaTrax operations, leading staffing, logistics, capacity planning and continuous improvement to ensure smooth game and lab operations.

Responsibilities include setting strategy and budgets, building SOPs, scaling staffing for 25,000+ games, and coordinating with Commercial, Finance and TechOps.

Qualifications

• Experience leading live operations in sports technology or broadcast.
• SOPs, staffing and scheduling across multiple venues.
• Strong financial management and vendor contract experience.
• Excellent communication and leadership to resolve escalations.

Responsibilities

• Define live game services budgets and SOPs.
• Lead Implementation and Live Operations teams; unify procedures.
• Establish SOPs for installations, logistics, and remote support.
• Develop scalable staffing models for 25,000+ games.
• Oversee recruitment, training and performance of ops staff.
• Coordinate remote on-call resources.
• Own operations budget including salaries and travel.
• Forecast inventory, equipment rotation and spare parts.
• Provide cost and resource visibility to teams.
• Partner with Commercial for onboarding, renewals and escalations.
• Coordinate handoff to live operations; align with TechOps.
• Provide performance reports to Head of Baseball and leadership.

Skills

Ops leadership

Distributed teams

Budget management

Communication & leadership

Education

Lean/Six Sigma certification

Job description

Hawk-Eye Innovations in Atlanta, GA is seeking an Operations Director - Baseball to own live game services across MLB, MiLB, NCAA and international venues. You will unify HawkEye and KinaTrax operations, leading staffing, logistics, capacity planning and continuous improvement to ensure smooth game and lab operations.

Responsibilities include setting strategy and budgets, building SOPs, scaling staffing for 25,000+ games, and coordinating with Commercial, Finance and TechOps.