Global Badge Administrator Supervisor

Securitas Security Services USA, Inc.; Round Rock (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Voluntary life and disability

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. in Round Rock, TX is seeking an Access & Systems Support role that bridges badging operations with technical system support. The incumbent will manage cardholder records, control access assignments, and support security technologies to ensure continuous service.

Responsibilities include coordinating with internal teams, providing training for badging staff, and maintaining accurate access data and permissions per established procedures.

Responsibilities

• Serve as a primary support resource for cardholder management, badging operations, and access assignment requests
• Manage ticket intake, triage, prioritization, and escalation for badging-related requests and issues
• Coordinate with internal stakeholders and project teams to create, update, and maintain access levels and permissions aligned with established procedures and guidelines
• Provide Internal training and oversight for badging administrators and other support team members
• Support and maintain audit cardholder data, access levels, and permissions to ensure accuracy and compliance
• Act as a liaison between badging, technology, and project delivery teams to ensure consistent execution
• Provide limited cross-support for incidents impacting access control systems and physical security equipment

Job description

Access & Systems Support is a dual-function role within the Service & Support pillar of the Operations and Fusion Center – Technology Services team. This position primarily supports badging operations, cardholder management, and access control administration, while also contributing to the “Run” function of security technologies, including physical access control and video management systems. The role is designed to bridge access management operations and technical system support, ensuring continuity of service, improved coordination across teams, and support coverage

Core Responsibilities

• Serve as a primary support resource for cardholder management, badging operations, and access assignment requests
• Manage ticket intake, triage, prioritization, and escalation for badging-related requests and issues
• Coordinate with internal stakeholders and project teams to create, update, and maintain access levels and permissions aligned with established procedures and guidelines
• Provide Internal training and oversight for badging administrators and other support team members
• Support and maintain audit cardholder data, access levels, and permissions to ensure accuracy and compliance
• Act as a liaison between badging, technology, and project delivery teams to ensure consistent execution
• Provide limited cross-support for incidents impacting access control systems and physical security equipment

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Security Guard / Securitas Security / AUSTIN TX / TXDPS License # B03944

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.