Global Aviation Operations Control Specialist

Swissport International AG; Virginia (MN); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation

Sick time

Company paid holidays

Job summary

Swissport International AG is seeking an Operations Control Center (OCC) Specialist to manage daily flight service capture, manpower planning, and both internal and external communications. The role ensures allocation of resources to meet operational and financial KPIs while coordinating with airline customers, airport authorities, and central planning.

The position offers a pay rate of $24 per hour for full-time staff, with benefits including health and wellness plans, a 401(k) match, paid

Qualifications

• At least 1 year of operational experience; bachelor’s degree preferred.
• Strong planning and communication skills.
• Evidence of people and operational management including leadership, resource management, planning, negotiation, communication, financial and HR skills.
• Knowledge of health and safety, employment, and security obligations.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
• Produce daily KPI reports and conduct daily briefing with station management team.
• Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
• Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
• Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges)
• Be first point of contact for all Customer Airlines and departmental representatives.
• Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
• Proactive dissemination of information to Regional Resource Analysts with respect operational changes and local challenges.
• Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.

Skills

Operational experience

Planning & communication

People management

Leadership

Health & safety awareness

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Word

PowerPoint

Excel

Job description

Swissport International AG is seeking an Operations Control Center (OCC) Specialist to manage daily flight service capture, manpower planning, and both internal and external communications. The role ensures allocation of resources to meet operational and financial KPIs while coordinating with airline customers, airport authorities, and central planning.

The position offers a pay rate of $24 per hour for full-time staff, with benefits including health and wellness plans, a 401(k) match, paid