Aviation OCC Lead — Flight Ops & Resource Planning

Swissport; Sterling (VA); On-site; USD 33,062 - 38,572; Full time

Job summary

Swissport in Sterling, VA is seeking an OCC Specialist to manage flight service capture, manpower planning, and cross-functional communication with airlines and airport authorities. You will help allocate resources to meet operational and financial KPIs while navigating multiple systems and ensuring timely, accurate information for billing and operations.

The role requires at least 1 year of experience and strong planning, leadership, and MS Office skills.

Qualifications

• At least 1 year of operational experience, bachelor’s degree preferred.
• Good working knowledge of issues involved in managing a labor-intensive workforce.
• Excellent planning and communication skills.
• Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
• Ability to quickly and accurately assess situations and instigate corrective action.
• Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
• Produce daily KPI reports and conduct daily briefing with station management team.
• Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
• Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
• Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges)
• Be first point of contact for all Customer Airlines and departmental representatives.
• Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
• Proactive dissemination of information to Regional Resource Analysts with respect operational changes and local challenges.
• Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.

Skills

Operational experience

Planning & communication

Leadership & resource management

MS Office (Word/PowerPoint/Excel)

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Swissport in Sterling, VA is seeking an OCC Specialist to manage flight service capture, manpower planning, and cross-functional communication with airlines and airport authorities. You will help allocate resources to meet operational and financial KPIs while navigating multiple systems and ensuring timely, accurate information for billing and operations.

The role requires at least 1 year of experience and strong planning, leadership, and MS Office skills.