Global AV Managed Services Program Lead

VOLTO Consulting; Boston (MA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

VOLTO Consulting in Boston, MA is seeking a Program Manager for AV Managed Services. This role is accountable for end-to-end AVaaS delivery, managing transition, operations, and governance across global sites. Candidates should have a robust background in managed services, with strong skills in multi-vendor coordination and SLA management.

A Bachelor's degree in Engineering, IT, or Business is required, with an MBA preferred. Certifications like PMP and ITIL are advantageous. Join us to lead critical AV service initiatives.

Formación

• Experience in managed services and AVaaS delivery at an enterprise scale.
• Strong skills in multi-vendor coordination across global sites.
• Expertise in SLA/KPI management and service optimization.

Responsabilidades

• Lead global AVaaS program delivery including design transition and steady state.
• Own SLA performance and service quality.
• Drive transition planning and vendor coordination.

Conocimientos

Managed services / AVaaS delivery at enterprise scale

Multi-vendor coordination across global sites

SLA/KPI management and service optimization

Executive stakeholder communication (VIP environments)

Educación

Bachelor’s in Engineering / IT / Business; MBA (preferred)

Descripción del empleo

Role: Program Manager AV Managed Services

Location: Boston, MA~

Duration: 6 months

Accountable for end-to-end AVaaS delivery including transition, operations, governance, and stakeholder management across global sites.

Roles & Responsibilities

Lead global AVaaS program delivery (design transition steady state) Own SLA performance, service quality, and financial management Drive transition planning, risk management, and vendor coordination Interface with Organization leadership for governance, reporting, and escalations Ensure alignment with AV standards, security, and compliance Manage OEM/vendor ecosystem & transition risks Oversee event, studio, and VIP support delivery

Key Skills

Managed services / AVaaS delivery at enterprise scale Multi-vendor coordination across global sites SLA/KPI management and service optimization Executive stakeholder communication (VIP environments)

Certifications (Preferred)

PMP / PRINCE2

ITIL Foundation / Intermediate

Education

Bachelor s in Engineering / IT / Business MBA (preferred)