Global Application Engineer - Protective Communications

3M; Maplewood (MN); On-site; USD 124,000 - 152,000; Full time

Job summary

3M is seeking a Senior Global Application Engineer to collaborate with global teams from the Maplewood, MN location. This on-site role requires four days per week at the 3M Center and offers exposure to protective communications products.

You will provide technical application support, lead field trials, support NPIs, develop training materials, and coordinate with sales and engineering to address customer needs worldwide. Travel up to 20% may be required.

Qualifications

• Bachelor's degree in engineering completed before start.
• Five years of experience in Application Engineering/Technical Service or related roles.

Responsibilities

• Solve problems related to working and communicating in noisy environments.
• Provide global support to 3M’s local, regional, and area application engineers with regards to protective communications products.
• Support current products and New Product Introductions (NPI), including conducting customer acceptance and field trials, supporting technical documentation and claims substantiation, creating user instructions, and identifying customer needs and communicating feedback to stakeholders.
• Provide technical application support for electronic protective communication devices, including troubleshooting, product configuration, user setup, accessory compatibility, firmware/software-related questions, and connectivity issues.
• Support the United States and Canada sales and marketing organizations to develop and expand the protective communications business in the area.
• Collaborate cross functionally to resolve technical issues.
• Developing customer support materials and conducting customer training and industry presentations on technologies, selection, and use of protective communication products.
• Supporting field research studies.

Skills

Application Engineering

Technical Service

Troubleshooting

Education

Bachelor's degree in engineering

Job description

3M is seeking a Senior Global Application Engineer to collaborate with global teams from the Maplewood, MN location. This on-site role requires four days per week at the 3M Center and offers exposure to protective communications products.

You will provide technical application support, lead field trials, support NPIs, develop training materials, and coordinate with sales and engineering to address customer needs worldwide. Travel up to 20% may be required.