Global Aftersales Tech Operations Leader

Czinger Vehicles; Torrance (CA); On-site; USD 135,000 - 186,000; Full time

Benefits offered by this job

Equity plan

Bonus opportunities

Paid time off

Parental leave

Health benefits

Job summary

Czinger Vehicles is seeking a seasoned Manager Aftersales Technical Operations to lead global aftersales support for ultra‑luxury, high‑performance vehicles. You will direct a team of Senior Aftersales Specialists, coordinate diagnostics, and collaborate with Engineering, Manufacturing, Quality, and Supply Chain to improve vehicle reliability and serviceability.

The role emphasizes scalable processes, strong customer focus, and cross‑functional leadership across multiple regions, with up to 50%

Qualifications

• 8+ years of progressive experience in automotive aftersales or related field.
• 3+ years of leadership experience managing technical personnel, field teams, technicians, or service operations.
• Strong technical knowledge of vehicle systems including electrical/electronic architecture, powertrain, chassis, diagnostics, software, and CAN communications.
• Demonstrated experience performing or leading advanced vehicle diagnostics and root cause analysis.
• Willingness and ability to travel up to 50% domestically and internationally.

Responsibilities

• Lead and develop the team of Senior Aftersales Specialists, establishing priorities, performance standards, and accountability.
• Manage workload planning, scheduling, and assignment based on customer needs and geography.
• Coordinate field visits, dealer support, customer appointments, vehicle repairs, and technical investigations.
• Establish escalation protocols and ensure critical vehicle concerns receive resources and attention.
• Own aftersales technical documentation, service procedures, and knowledge management.

Skills

Team leadership

Cross-functional coordination

Diagnostics expertise

Vehicle systems knowledge

Customer-facing

Project management

Root cause analysis

Technical documentation

Job description

Czinger Vehicles is seeking a seasoned Manager Aftersales Technical Operations to lead global aftersales support for ultra‑luxury, high‑performance vehicles. You will direct a team of Senior Aftersales Specialists, coordinate diagnostics, and collaborate with Engineering, Manufacturing, Quality, and Supply Chain to improve vehicle reliability and serviceability.

The role emphasizes scalable processes, strong customer focus, and cross‑functional leadership across multiple regions, with up to 50%