Senior Aftersales Specialist

Czinger; Torrance (CA); On-site; USD 116,000 - 184,000; Full time

Benefits offered by this job

Equity & bonus

Paid time off

Health benefits

Life insurance & disability

Learning & development

Collaborative culture

Job summary

Czinger is seeking a Senior Aftersales Specialist in Torrance, CA to serve as the primary technical contact for high-end clientele, delivering premium aftersales support and rapid issue resolution.

Role requires deep diagnostic expertise, cross-functional collaboration with engineering and sales, and the ability to improve service processes while maintaining brand integrity and exceptional customer experience.

Qualifications

• 5+ years in automotive aftersales or dealership service operations.
• Strong diagnostics, electrical systems, powertrain and troubleshooting expertise.
• Ability to lead, communicate, and influence cross-functional teams.
• Willingness to travel up to 50% to client locations and dealerships.

Responsibilities

• Act as a technical authority for aftersales concerns with high-level diagnostics and solutions.
• Conduct onsite and remote troubleshooting at customer locations, dealerships, and service centers.
• Lead root cause analysis with engineering and quality to drive long-term fixes.
• Establish and optimize an aftersales technical support network with seamless communications.
• Define strategies to improve service response time, issue tracking, and resolution.
• Mentor team members and provide training for stakeholders on best practices.
• Work cross-functionally to influence product and process improvements.
• Serve as the face of aftersales for high-end clientele with white-glove service.
• Establish dealer support frameworks: video calls, visits, and real-time assistance.
• Develop customer and dealer-facing documentation for diagnostics and maintenance.

Skills

Vehicle diagnostics

Electrical systems

Powertrain

Troubleshooting methods

Leadership

Executive-level clients

Dealership partnerships

Ultra-luxury brands

Carbon fiber

Composites

Telematics

Vehicle software

Control systems

Tools

Telematics systems

Vehicle software

Job description

Czinger Vehicles is redefining the future of automotive design and manufacturing. Founded in 2019, we're pioneering a new era of performance vehicles through revolutionary, proprietary technology that blends human-AI design with sustainable manufacturing. Our flagship 21C hypercar , celebrated as the world’s fastest production vehicle and for its record-setting runs at Goodwood Hill Climb, Circuit of the Americas, and Laguna Seca, showcases the innovation behind over 550 patents in AI-driven generative design, materials, and additive manufacturing. With our three core pillars of dominating performance, iconic design, and revolutionary technology, Czinger is at the intersection of deep technology, consumer products, and high-performance branding. We invite you to join our world-class talent in shaping the future of the automotive industry. Here, you'll be part of a groundbreaking journey that pushes the limits of performance, design, technology, and sustainability.

Purpose

The Senior Aftersales Specialist serves as the primary technical point of contact for high-end clientele, delivering premium aftersales support with a focus on rapid issue resolution and an exceptional customer experience. This role requires deep technical expertise, advanced troubleshooting skills, and the ability to lead continuous improvement efforts within the aftersales service network. The Senior Aftersales Specialist will work independently to resolve complex issues, define strategic approaches for aftersales service, and influence best practices across the organization. Acting as a key liaison between customers, dealerships, engineering, and sales teams, this role is critical in maintaining brand integrity, customer satisfaction, and technical excellence.

The Role

Expert Technical Support & Troubleshooting

• Act as a technical authority for aftersales concerns, providing on-demand, high-level diagnostics and solutions to customers and dealers.
• Conduct onsite and remote troubleshooting at customer locations, dealerships, and service centers to resolve critical vehicle issues efficiently.
• Lead root cause analysis and collaborate with engineering and quality teams to drive long-term fixes for recurring issues.
• Establish and optimize an aftersales technical support network, ensuring seamless communication and problem resolution.
• Define strategic approaches to improve service response time, issue tracking, and resolution effectiveness.
• Mentor less-experienced team members and provide training for internal and external stakeholders on technical best practices.
• Work cross-functionally to influence continuous product and process improvements, enhancing both vehicle reliability and serviceability.
• Serve as the face of the aftersales team for high-end clientele, ensuring a white-glove customer service experience.
• Establish dealer support frameworks, including structured video calls, in-person visits, and real-time technical assistance.
• Develop customer and dealer-facing documentation to support diagnostics, troubleshooting, and maintenance.

Basic Qualifications

• 5+ years of experience in automotive aftersales, field technical support, or dealership service operations.
• Proven ability to resolve highly complex technical issues, balancing customer needs and company priorities.
• Strong expertise in vehicle diagnostics, electrical systems, powertrain, and advanced troubleshooting methodologies.
• Excellent communication and leadership skills, with the ability to influence cross-functional teams and drive alignment.
• Ability to work independently with minimal guidance, managing high-pressure situations with precision and professionalism.
• Willingness to travel up to 50% to customer locations, dealerships, and service centers.

Preferred Qualifications

• Experience with carbon fiber, composites, and lightweight materials in high-performance vehicles.
• Familiarity with advanced vehicle software, control systems, and telematics.
• Background in ultra-luxury or high-performance automotive brands, where customer service excellence is paramount.
• Frequent interaction with executive-level clientele and global dealership partners.
• Travel required for customer support and dealer training (up to 50%).

Compensation

At Czinger, our pay range is based on the level of the job. For this role, we will consider candidates at levels S05 - S06 as evaluated through our interview process.

• S05 / Senior: $115,670 - $159,050

Pay Range

$115,670 - $183,680 USD

What We Offer:

• Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
• Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
• Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
• Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
• Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.

Equal Employment Opportunity
CZV, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. CZV, Inc. provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act..
EEO Poster

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected.

E-Verify: Right to Work
Our company participates in E-Verify . E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish)

Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.