Global Aftersales Tech Operations Lead

Czinger; Torrance (CA); On-site; USD 135,000 - 186,000; Full time

Job summary

Czinger is seeking a Manager, Aftersales Technical Operations to lead its global aftersales support with a focus on technical excellence, responsiveness, and ultra-luxury service. You will manage a team of Senior Aftersales Specialists, coordinate field activities, and drive serviceability improvements across the ownership lifecycle.

The role requires extensive automotive aftersales experience, strong leadership, and the ability to collaborate with Engineering, Quality, Manufacturing, and Supply

Qualifications

• 8+ years of progressive experience in automotive aftersales, field technical operations, dealership service, vehicle engineering, technical support, or a related discipline.
• 3+ years of demonstrated leadership experience managing technical personnel, field teams, technicians, or service operations.
• Strong knowledge of vehicle systems including electrical/electronic architecture, powertrain, chassis, diagnostics, software, and CAN networks.

Responsibilities

• Lead, supervise, coach, and develop the team of Senior Aftersales Specialists, establishing clear expectations, priorities, performance standards, and accountability.
• Manage workload planning, scheduling, and assignment of aftersales personnel based on customer needs, vehicle priorities, technical complexity, geography, and urgency.
• Coordinate field visits, dealer support, customer appointments, vehicle repairs, technical investigations, and other aftersales activities.
• Maintain visibility of team availability, open cases, field assignments, travel schedules, and resource requirements.
• Establish escalation protocols and ensure critical vehicle concerns receive appropriate resources and management attention.
• Conduct regular team meetings and case reviews to ensure alignment, knowledge sharing, and timely closure of outstanding issues.

Skills

Aftersales leadership

Technical diagnostics

Project management

Communication

Team development

Job description

Czinger is seeking a Manager, Aftersales Technical Operations to lead its global aftersales support with a focus on technical excellence, responsiveness, and ultra-luxury service. You will manage a team of Senior Aftersales Specialists, coordinate field activities, and drive serviceability improvements across the ownership lifecycle.

The role requires extensive automotive aftersales experience, strong leadership, and the ability to collaborate with Engineering, Quality, Manufacturing, and Supply