Global Accounts Strategy Leader

Flight Centre Careers Job Listings; Massachusetts; On-site; USD 168,000 - 220,000; Full time

Benefits offered by this job

Paid time off

Travel perks/discounts

Health benefits

401k with match

Tuition reimbursement

Global career opportunities

Volunteer day

Job summary

FCM is seeking a strategic Head of Global Account Management to lead and evolve our global account management function. This senior role shapes strategy, builds high-performing teams, and delivers value for customers worldwide.

Reporting to the Chief Customer Officer, you will drive commercial performance, governance, and operational excellence across regions, partnering with Sales, Finance, and Product to ensure durable growth.

Qualifications

• Minimum 12+ years of progressive account management experience in travel or related B2B services.
• Proven success leading geographically dispersed teams.
• Track record of revenue growth and high-performing teams.
• Bachelor's degree; MBA and certifications highly regarded.
• Deep knowledge of TMC operations and travel tech (NDC, OBT, AI).
• Ability to travel globally.

Responsibilities

• Lead development and execution of the global account management strategy.
• Define KPIs, roles, and performance standards across regions.
• Build executive-level relationships with C-suite stakeholders.
• Oversee pricing strategies for bids and renewals.
• Drive renewals, retention, and reporting analytics.
• Collaborate with Finance to improve governance and profitability.
• Lead innovation using AI and automation.

Skills

Strategic leadership

Cross-functional collaboration

Financial analysis

Stakeholder management

Travel industry knowledge

Education

Bachelor's degree in Business, Finance, Hospitality

MBA preferred

Job description

FCM is seeking a strategic Head of Global Account Management to lead and evolve our global account management function. This senior role shapes strategy, builds high-performing teams, and delivers value for customers worldwide.

Reporting to the Chief Customer Officer, you will drive commercial performance, governance, and operational excellence across regions, partnering with Sales, Finance, and Product to ensure durable growth.