Global Accounts Program Leader

AVI-SPL, Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

AVI-SPL, Inc. is seeking a Program Manager, Global Accounts who will join our senior project management organization and oversee operations and service responsibilities for global accounts. The role coordinates between key client stakeholders and AVI-SPL teams to ensure customer satisfaction across sales, project and service lifecycle. You will lead strategic initiatives while guiding tactical efforts and KPI delivery. Travel may be required and PMP/PgMP experience is preferred.

Qualifications

• Minimum of a 4-year degree or equivalent industry experience.
• 5+ years in a project/program management or leadership role.
• Experience managing global or international accounts is preferred.
• PM certification (PMP, PgMP, or Prince2) preferred.

Responsibilities

• Develop and maintain relationships with key decision makers across the account.
• Direct liaison with the customer as the primary owner of communications related to deployments and escalations.
• Manage financial accountability and KPI metrics for the account.
• Lead quarterly business reviews with client contacts and AVI-SPL stakeholders.
• Create and maintain account playbooks and standard operating procedures.

Skills

Leadership

Communication

Strategic thinking

Multi-tasking

Project management

Cross-functional collaboration

Education

4-year degree

PMP/PgMP/Prince2

Tools

Microsoft Office

Microsoft Project

Adobe Acrobat

Job description

AVI-SPL, Inc. is seeking a Program Manager, Global Accounts who will join our senior project management organization and oversee operations and service responsibilities for global accounts. The role coordinates between key client stakeholders and AVI-SPL teams to ensure customer satisfaction across sales, project and service lifecycle. You will lead strategic initiatives while guiding tactical efforts and KPI delivery. Travel may be required and PMP/PgMP experience is preferred.