Global Account Manager

TD Synnex; United States; Hybrid; USD 124,000 - 169,000; Full time

Benefits offered by this job

Elective Benefits

Grow Your Career

Life Empowerment Assistance Program

Diversity, Equity & Inclusion

Onboarding program

Employee resource groups

Job summary

TD SYNNEX seeks a Global Account Manager for the International Business Europe team to manage a portfolio of three strategic multinational customers across 4–5 European countries and beyond.

You will build joint business plans, engage C-level sponsors, and drive revenue growth while collaborating with partners, vendors and internal teams across regions.

Qualifications

• 8+ years in strategic or global account management in IT ecosystems.
• Experience managing multinational customers across several countries.
• Engages and negotiates with C-level executives.
• Collaborative mindset to influence without direct authority.
• Intercultural awareness and ability to work across Europe.
• Strong commercial/financial acumen and profitability focus.
• CRM experience, Compass preferred; SAP R/3 advantageous.
• MS Word, Excel, PowerPoint, Outlook proficiency.

Responsibilities

• Own and develop a portfolio of ~3 strategic multinational customers (€500M+ revenue references).
• Develop and execute joint strategic business plans across multiple European countries and globally.
• Build trusted relationships with senior stakeholders and executive sponsors.
• Identify opportunities to increase revenue, profitability and share of wallet.
• Lead complex, multi-country negotiations and align local actions with global strategy.
• Coordinate internal teams across Europe to support customers’ strategic objectives.
• Promote TD SYNNEX digital and e-commerce solutions and drive adoption.
• Maintain accurate account reporting, forecasting, profiling and CRM updates.

Skills

French & English

C-level negotiations

Stakeholder management

Cross-cultural collaboration

Strategic account planning

Analytical skills

Travel readiness

Tools

Compass CRM

SAP R/3

Job description

Job Purpose

At TD SYNNEX, we are looking for an experienced Global Account Manager to join our International Business Europe team and develop some of our most strategic multinational customer relationships. You will manage a portfolio of approximately three strategic multinational customers, with significant business across 4–5+ European countries and a broader global footprint. Your mission will be to build and execute joint business plans, develop strong relationships with executive sponsors and drive sustainable revenue, profitability and share-of-wallet growth. Acting as a trusted advisor to partners, vendors and local teams, you will connect stakeholders across countries and regions, navigate cultural differences and ensure strong collaboration throughout the organization. Our ambition is clear: support our partners’ global ambitions through strong local execution. You will therefore work closely with peers across Europe and other regions to connect local and global stakeholders and deliver a consistent customer experience worldwide.

Задачи

• Own and develop a portfolio of approximately three complex, strategic multinational customers, including organizations with annual revenues of €500M+.
• Develop and execute joint strategic business plans across multiple European countries and at global level.
• Build trusted relationships with senior stakeholders and C-level executive sponsors, positioning TD SYNNEX as a strategic business partner.
• Identify and develop opportunities to increase revenue, profitability and share of wallet across countries.
• Create compelling value propositions supporting executive-level discussions and strategic decision-making.
• Lead complex, high-value commercial negotiations involving multiple countries and stakeholders.
• Understand customers’ business priorities and translate them into coordinated local and international actions.
• Act as a trusted advisor across our partner, vendor and internal ecosystem.
• Coordinate local teams across Europe and collaborate with international peers to connect stakeholders across other global regions.
• Navigate cultural and market differences effectively to create alignment and foster collaboration between countries.
• Orchestrate executive and board-level engagements aligned with customers’ strategic objectives.
• Identify customer needs and challenges and coordinate the appropriate internal teams to ensure effective resolution.
• Analyse account performance and develop incremental business opportunities.
• Work closely with Business Units, sales teams and vendor representatives to deliver against joint objectives.
• Promote TD SYNNEX's digital and e-commerce solutions, including InTouch, and encourage customer adoption.
• Ensure accurate and timely account reporting, forecasting, profiling and CRM management.
• Demonstrate strong leadership and collaboration, providing guidance and support to colleagues across functions and countries.

Требования

• 8+ years of experience in strategic, international or global account management, ideally within the IT ecosystem.
• Proven experience managing large, complex multinational customers across several countries.
• Background in an international/global account role within an IT distributor, technology vendor, large reseller or systems integrator would be particularly relevant.
• Strong experience engaging, influencing and negotiating with C-level executives and senior decision makers.
• Outstanding relationship-building skills and the ability to act as a trusted advisor to customers, partners and internal stakeholders.
• A highly collaborative mindset, with the ability to influence and coordinate teams without necessarily having direct authority.
• Strong intercultural awareness and the ability to work effectively across different countries and business environments.
• Excellent commercial and financial acumen, with a solid understanding of profitability, margins and operating income.
• Strong strategic account planning, business development and negotiation skills.
• Ability to manage complexity and transform global strategies into effective local execution.
• Excellent communication and presentation skills, with strong executive presence.
• Strong numerical and analytical skills.
• Previous experience in the IT distribution or technology sector is highly desirable.
• Experience with CRM solutions, ideally Compass, and knowledge of SAP R/3 would be advantageous.
• Good working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Fluent French and English are essential for this role.
• Any additional European language would be an advantage, with German particularly valued.
• The role requires regular collaboration across Europe and other global regions.
• Regular international travel should be expected.

Location & Working Model The primary location for this position is Paris, France. The role offers flexibility to work remotely; however, being based in or around Paris is strongly preferred to enable regular interaction and close collaboration with the France team.

Условия

This is an opportunity to join a truly international environment where global strategy meets local execution. You will have significant exposure to strategic multinational customers, executive stakeholders and colleagues across Europe and other regions, while playing a key role in connecting countries, teams and business opportunities. The position offers the opportunity to combine strategic account leadership, international business development and cross-cultural collaboration while directly contributing to the growth of TD SYNNEX's most strategic customer relationships.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.