Global Account Director

JLL; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

JLL in the United States is seeking a Global Account Director to lead an executive account team, align strategy with client objectives, and drive revenue growth across Integrated Facility Management, Property and Development Services, lease administration, and subtenant management.

This on-site role requires a seasoned leader with 10+ years in commercial real estate, strong financial acumen, and a proven ability to manage large, matrixed teams across regions.

Qualifications

• 10+ years of CRE executive leadership experience across multiple service lines.
• Proven ability to develop outsourced solutions for global Fortune 500 clients.
• Experience building and leading large (100+) client service teams.
• MBA or equivalent business-focused postgraduate studies preferred.

Responsibilities

• Create and implement an account plan aligned with client objectives and future renewals.
• Drive account growth by expanding services across IFM, PDS, lease administration, and subtenant management.
• Establish strong relationships with key stakeholders and deliver world-class service.
• Manage budgets and P&L, and lead cross-functional teams.
• Lead transformational change to improve performance across regions.

Skills

Executive leadership

Strategic mindset

Financial acumen

Client relationship management

Team building

Education

Bachelor's degree

MBA or equivalent

Job description

• This role must be on site in either San Francisco, Chicago or NYC****

• This role must be on site in either San Francisco, Chicago or NYC****

The Opportunity

The Global Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to exceed the key performance indicators within the contract and builds financial plans while striving to maximize revenue and profitability. The Account Director builds and sustains high-performing teams which not only deliver operational excellence but keep employees engaged and thriving. In conjunction with the Work Dynamics leadership team, the Account Director understands the firm's strategy and goals and can translate those into business opportunities. This is the top leadership role on the account.

Primary Responsibilities:

Exceeding Client Expectations

• Create an account plan which ensures alignment of objectives, drives results and helps to secure a future with no-bid contract renewals
• Drive account growth by articulating our value proposition and ensuring expansion of services provided across Integrated Facility Management (IFM), Property and Development Services (PDS), lease administration, and subtenant management
• Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
• Serves as the primary relationship owner between the firm and its strategic client, cultivating a long-term, mutually beneficial business to business partnership across a breadth of services
• Leads evaluation and integration of complex technology platforms across service delivery and workforce management systems, partnering with client and internal technical teams to manage risk and ensure compliance
• Drives global alignment across JLL and client stakeholders on major strategic decisions, including cost optimization initiatives and the development of consistent operating standards

Building High-Performance Teams

• Ensure highest qualified candidate is hired for all roles on the account
• Build actionable and measurable career development plans for all direct reports
• Lead organizational transformation initiatives, guiding teams and stakeholders through structural or operating-model change to improve performance and service delivery
• Advance the firm's diversity and inclusion priorities with purposeful and focused talent planning

Achieving Financial Results and Contributing to Firm's Revenue Growth

• Present an annual commercial plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
• Proactively manage the account budget and identify opportunities to generate additional revenue
• Mitigate risk for the firm by ensuring Accounts Receivable is maintained below 60 days payable

Attributes

• Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
• Strategic mindset – able to see the big picture and future direction of the business, then translate that into achievable new business development opportunities
• Financially astute – commercially oriented, with strong financial acumen
• Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
• Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within our industry
• Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
• Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
• Culture-builder, skilled in forming new teams and establishing a common purpose aligned to our client's behavioral style
• Detail-oriented, able to dive deep when required, understanding and explaining issues fully in order to find and agree solutions
• Truly global leader with the ability to drive consistency across regions while allowing local diversity to flourish as needed, comfortable and experienced with large, complex and matrixed organizations. Adept at managing across contractual and functional seams, ensuring diverse scopes are executed in harmony and enabling growth

Requirements

• Seasoned leader with 10+ years of Commercial Real Estate executive leadership experience across multiple service lines, including facility management, property and development services, portfolio services, lease administration, and/or subtenant management
• Proven capabilities in developing outsourced solutions for global, Fortune 500 companies across Integrated Facility Management, Property and Development Services, and portfolio management
• Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
• Has proactively managed a budget and P&L
• Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred