Glasses Stylist & Customer Experience Lead

Warby Parker; Town of Manlius (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave (non-birthing parents)

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a Sales Advisor to deliver outstanding service and fashion-forward eyewear recommendations on the sales floor. You will embody the Warby Parker brand, share our values, and help customers find the best glasses while supporting team goals.

You are a proactive, adaptable problem-solver who communicates clearly with a diverse customer base and collaborates to maintain an inclusive, high-energy store environment.

Qualifications

• Experience in a customer-facing service environment.
• Strong communication and interpersonal skills.
• Ability to learn product knowledge quickly and share it with customers.
• Team player with a proactive, entrepreneurial mindset.

Responsibilities

• Provide excellent service on the sales floor and communicate Warby Parker's brand values.
• Delight customers with personalized eyewear recommendations and style advice.
• Demonstrate product knowledge and help customers find the right solutions.
• Identify opportunities to improve the retail experience and participate in special projects.
• Collaborate with team to ensure smooth store operations and customer flow.
• Maintain an inclusive, respectful environment for customers and colleagues.

Skills

Customer service

Communication

Sales

Teamwork

Organizational skills

Problem-solving

Adaptability

Fashion interest

Technology interest

Job description

Warby Parker is seeking a Sales Advisor to deliver outstanding service and fashion-forward eyewear recommendations on the sales floor. You will embody the Warby Parker brand, share our values, and help customers find the best glasses while supporting team goals.

You are a proactive, adaptable problem-solver who communicates clearly with a diverse customer base and collaborates to maintain an inclusive, high-energy store environment.