Glass Solutions Inside Sales Specialist

Portland Glass; Concord (NH); On-site; USD 28,000 - 32,000; Full time

Job summary

Portland Glass in Concord, NH, is hiring an Inside Sales Representative to be the first contact for customers needing auto, residential, or commercial glass services. You will provide outstanding service, answer questions, and guide customers through next steps.

The role involves making outbound calls, converting inquiries into appointments or sales, and coordinating with shop teams to ensure accurate scheduling and pricing.

Qualifications

• High school diploma or GED required.
• Previous sales experience strongly preferred.
• Excellent communication and customer-service skills.

Responsibilities

• Serve as the first point of contact for customers needing auto glass, residential glass, or commercial glass support.
• Provide excellent customer service by answering questions, explaining services, and helping customers understand next steps.
• Make outbound calls to follow up on leads, inquiries, estimates, and open quotes.
• Convert customer inquiries into scheduled appointments, service jobs, or sales opportunities.
• Partner with Portland Glass shops and field teams to coordinate job details, availability, pricing, and scheduling needs.
• Maintain accurate customer, job, quote, and follow-up notes in company systems.
• Review job estimates and quotes with customers, addressing questions and helping move work forward.
• Support sales growth by identifying customer needs and recommending appropriate Portland Glass services.
• Handle administrative tasks tied to customer orders, scheduling, documentation, and communication.
• Help create a positive customer experience that reflects Portland Glass’s reputation for reliable service and community-focused support.
• Admin duties such as: Scheduling glass installations, placing orders, receiving product, collecting payments, invoicing, communicating with insurance companies, etc.
• Perform other duties as required.

Skills

Customer service

Active listening

Verbal communication

Written communication

Sales experience

Education

High school diploma or GED

Job description

Portland Glass in Concord, NH, is hiring an Inside Sales Representative to be the first contact for customers needing auto, residential, or commercial glass services. You will provide outstanding service, answer questions, and guide customers through next steps.

The role involves making outbound calls, converting inquiries into appointments or sales, and coordinating with shop teams to ensure accurate scheduling and pricing.