GL Claims Supervisor – Southeast Venues (Hybrid)

Utica Mutual Insurance Company; Charlotte (NC); Hybrid; CAD 143,000 - 189,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefit

Life Insurance

401(k) Profit Sharing

Health Savings Account

Tuition Assistance

Family Leave

Wellness programs

Job summary

Utica National Insurance Group is seeking a Claims Supervisor for Commercial General Liability with a focus on southeastern venues. This hybrid role is based in Charlotte, NC, with responsibility for managing a team of adjusters and ensuring high-quality investigations, reserves, settlements and defense.

The candidate will lead claims specialists, review investigations, and guide liability evaluations while maintaining strong leadership and project oversight.

Qualifications

• 4 year college degree or equivalent experience.
• 3+ years of moderate to complex GL adjusting work.
• Previous supervisory experience strongly preferred.
• Knowledge of Southeast venues.

Responsibilities

• Lead a team of Commercial Lines Claims Specialists responsible for coverage determinations and investigation, reserve, settlement or defense of mid and high severity liability claims.
• Plan work and assign tasks to all Claims Specialists.
• Oversee and ensure quality of work, schedules, and timely follow-up on active claims; review files and approve expenses.
• Review investigations, analyze liability and damages, set reserves and authorize actions within authority.
• Oversee suit files and complex claim matters with a technical orientation.
• Maintain knowledge of law bulletins and court decisions, with basic anatomy/medical terms.

Skills

Team leadership

People coaching

GL claims handling

Knowledge of Southeast venues

Education

4 year college degree or equivalent experience

Job description

Utica National Insurance Group is seeking a Claims Supervisor for Commercial General Liability with a focus on southeastern venues. This hybrid role is based in Charlotte, NC, with responsibility for managing a team of adjusters and ensuring high-quality investigations, reserves, settlements and defense.

The candidate will lead claims specialists, review investigations, and guide liability evaluations while maintaining strong leadership and project oversight.