Claims Supervisor - Commercial General Liability (Southeastern Venues)

Utica Mutual Insurance Company; Charlotte (NC); On-site; CAD 143,000 - 189,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefit

Life Insurance

401(k) Profit Sharing

Health Savings Account

Tuition Assistance

Family Leave

Wellness programs

Job summary

Utica National Insurance Group is seeking a Claims Supervisor for Commercial General Liability with a focus on southeastern venues. This hybrid role is based in Charlotte, NC, with responsibility for managing a team of adjusters and ensuring high-quality investigations, reserves, settlements and defense.

The candidate will lead claims specialists, review investigations, and guide liability evaluations while maintaining strong leadership and project oversight.

Qualifications

• 4 year college degree or equivalent experience.
• 3+ years of moderate to complex GL adjusting work.
• Previous supervisory experience strongly preferred.
• Knowledge of Southeast venues.

Responsibilities

• Lead a team of Commercial Lines Claims Specialists responsible for coverage determinations and investigation, reserve, settlement or defense of mid and high severity liability claims.
• Plan work and assign tasks to all Claims Specialists.
• Oversee and ensure quality of work, schedules, and timely follow-up on active claims; review files and approve expenses.
• Review investigations, analyze liability and damages, set reserves and authorize actions within authority.
• Oversee suit files and complex claim matters with a technical orientation.
• Maintain knowledge of law bulletins and court decisions, with basic anatomy/medical terms.

Skills

Team leadership

People coaching

GL claims handling

Knowledge of Southeast venues

Education

4 year college degree or equivalent experience

Job description

Claims Supervisor - Commercial General Liability (Southeastern Venues)

Job Category: Claims

Requisition Number: CLAIM006842

• Posted : August 12, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Charlotte
Charlotte, NC, USA

Description

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

This is a hybrid role reporting our offices in Charlotte-Ballantyne, NC.

What you will do:

You will be responsible for managing a team of adjusters, including those handling more moderate to complex commercial general liability claims in primarily southeastern venues, and will provide meaningful coaching and development for the team. As a leader, you will be responsible for executing the strategic direction of the company to ensure your team's operational excellence and exceptional service to our customers. In this position, you will participate in quality assurance to ensure the proper investigation, examination, reserving, settlement and defense of claims. This position requires strong people and project leadership skills, a collaborative mindset, and technical general liability claims handling acumen.

Key responsibilities:

• Lead a team of Commercial Lines Claims Specialists responsible for appropriate coverage determinations and investigation, examination, reserve, settlement, or defense of mid and high severity liability claims.
• Plan work and assign to all Claims Specialists.
• Oversee and assume responsibility for all work performed by Claims Specialists, quality of work and schedules; maintain strict follow-up on all active claims; review files, answer technical questions, discuss problems, check out errors and discrepancies and take appropriate remedial action; check and approve independent adjuster’s bills and other claim expenses.
• Review investigations, related forms and reports; analyze and evaluate liability, special damages, defense possibilities, settlement values and coverage questions; set and adjust reserves; extend authorization to Claims Specialists and consult superior regarding claims exceeding his authority.
• Oversee and handle suit files and claim matters of a complex and technical nature.
• Review law bulletins, court decisions and is required to have a broad understanding of the law and a basic knowledge of anatomy and medical terms.

What you need:

• 4 year college degree or equivalent experience.
• 3+ years of moderate to complex GL adjusting work.
• Previous supervisory experience strongly preferred.
• Knowledge of Southeast venues.

Licensing:

Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Salary range: $103,300 - $136,400

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.