Claims Supervisor - Commercial General Liability (Southeastern Venues)

Utica National Insurance Group; Charlotte (NC); Hybrid; USD 93,000 - 136,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefit

401(k) Profit Sharing

Tuition Assistance

Paid Volunteer Day

Job summary

Utica National Insurance Group is seeking a senior claims leader to manage a team of adjusters handling moderate to high severity commercial general liability claims in the southeastern venues. You will coach, develop, and drive operational excellence while aligning with the company’s strategic direction.

The role requires strong people leadership, project management, and broad liability claims knowledge. Hybrid work from Charlotte-Ballantyne, NC with comprehensive benefits and professional

Qualifications

• 4 year college degree or equivalent experience.
• 3+ years of moderate to complex GL adjusting work.
• Previous supervisory experience strongly preferred.
• Knowledge of Southeast venues.

Responsibilities

• Lead a team of Commercial Lines Claims Specialists responsible for coverage determinations and investigation, reserve, settlement or defense of mid/high severity liability claims.
• Plan work and assign to all Claims Specialists.
• Oversee work, ensure quality, review files, and authorize expenses; manage reserves and authorizations for claims.
• Review investigations, liabilities and defense options; adjust reserves and consult on higher authority claims.
• Handle suit files and complex/technical claim matters.
• Maintain understanding of relevant law and medical terms.

Skills

Supervisory experience

General liability claims handling

Education

4 year college degree

Job description

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an 'A' rated $2.0B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

This is a hybrid role reporting our offices in Charlotte-Ballantyne, NC.

What You Will Do

You’ll be responsible for managing a team of adjusters, including those handling more moderate to complex commercial general liability claims in primarily southeastern venues, and will provide meaningful coaching and development for the team. As a leader, you will be responsible for executing the strategic direction of the company to ensure your team’s operational excellence and exceptional service to our customers. In this position, you will participate in quality assurance to ensure the proper investigation, examination, reserving, settlement and defense of claims. This position requires strong people and project leadership skills, a collaborative mindset, and technical general liability claims handling acumen.

Key Responsibilities

• Lead a team of Commercial Lines Claims Specialists responsible for appropriate coverage determinations and investigation, examination, reserve, settlement, or defense of mid and high severity liability claims.
• Plan work and assign to all Claims Specialists.
• Oversee and assume responsibility for all work performed by Claims Specialists, quality of work and schedules; maintain strict follow-up on all active claims; review files, answer technical questions, discuss problems, check out errors and discrepancies and take appropriate remedial action; check and approve independent adjuster’s bills and other claim expenses.
• Review investigations, related forms and reports; analyze and evaluate liability, special damages, defense possibilities, settlement values and coverage questions; set and adjust reserves; extend authorization to Claims Specialists and consult superior regarding claims exceeding his authority.
• Oversee and handle suit files and claim matters of a complex and technical nature.
• Review law bulletins, court decisions and is required to have a broad understanding of the law and a basic knowledge of anatomy and medical terms.

What You Need

• 4 year college degree or equivalent experience.
• 3+ years of moderate to complex GL adjusting work.
• Previous supervisory experience strongly preferred.
• Knowledge of Southeast venues.

Licensing

Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Salary range: $93,100 - $136,400

Benefits

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.