GK POS Tech Lead: Retail Store Ops & Cloud Integrations

Capgemini; Phoenix (AZ); On-site; USD 57,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement benefits

Job summary

Tundra Technical Solutions in Phoenix, AZ is seeking a GK POS Technical Lead with 8+ years' experience in Retail/QSR POS systems and store operations. The candidate should have hands-on Java/J2EE development, strong production support leadership, and proven ability to manage POS integrations with ERP, OMS, payment gateways, and eCommerce platforms.

This role requires leading onsite and offshore teams, driving SLA adherence, RCA quality, and continuous improvement initiatives while coordinating

Qualifications

• Strong GK POS technical and functional expertise.
• Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL.
• Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
• Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
• Production support background including: Major Incident Handling, RCA, Release and Defect Triage.
• Ability to troubleshoot complex production issues through log analysis and system diagnostics.
• Strong stakeholder management and communication skills.
• Lead onsite and offshore support/development teams.
• Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives.
• Coordinate with business teams, vendors, architects, and engineering teams.
• Manage escalations and provide executive-level communication during critical incidents.

Responsibilities

• Lead L3 Production Support and large-scale retail transformation initiatives.
• Coordinate with business teams, vendors, architects, and engineering teams to manage escalations and critical incidents.

Skills

GK POS

Java/J2EE

Spring Boot

REST APIs

Microservices

SQL

POS architecture

Transaction processing

Payments

Returns & promotions

Receipts & recovery workflows

L3 Production Support

Stakeholder management

Onsite & offshore leadership

Operational excellence

Escalation management

Job description

Tundra Technical Solutions in Phoenix, AZ is seeking a GK POS Technical Lead with 8+ years' experience in Retail/QSR POS systems and store operations. The candidate should have hands-on Java/J2EE development, strong production support leadership, and proven ability to manage POS integrations with ERP, OMS, payment gateways, and eCommerce platforms.

This role requires leading onsite and offshore teams, driving SLA adherence, RCA quality, and continuous improvement initiatives while coordinating