GIS Support Specialist

Hazen and Sawyer; Raleigh (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health benefits

Employer-contributed 401(k)

Professional growth opportunities

Tuition reimbursement and training

Job summary

Hazen and Sawyer is seeking a GIS & Modeling Support Specialist to join our Information Technology team in Cincinnati, OH. This role focuses on GIS software support (ArcGIS Pro, ArcGIS Online/Enterprise, and related tools) and will collaborate with senior IT staff to learn workflows and system requirements.

The position emphasizes customer service, documentation, and process improvement, with opportunities for growth into design technology areas and occasional travel.

Qualifications

• 3–6 years of GIS experience primarily using ArcGIS Pro.
• Working knowledge of ArcGIS Online, Enterprise, and Mobile Apps.
• Excellent customer service is required for the role.
• Excellent communication and problem-solving skills.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide high level customer service consistent with IT best practices.
• Provide basic troubleshooting and escalation of GIS issues.
• Develop documentation for new and existing workflows.
• Prepare implementation of policies, procedures, and standards.
• Collaborate to improve automation efforts.
• Assist with testing new software, service packs, and patches.
• Support Hazen’s GIS standards and workflows.
• Occasional travel may be required.

Skills

GIS experience

ArcGIS Pro

ArcGIS Online

ArcGIS Enterprise

Customer service

Communication skills

Willingness to learn

Tools

ArcGIS Pro

ArcGIS Online

ArcGIS Enterprise

ArcGIS Mobile Apps

FME

InfoWater Pro

InfoWorks ICM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

GIS Support Specialist

Full Time Clerical / MIS Cincinnati, OH, US

2 days ago Requisition ID: 2329

Salary Range: $75,000.00 To $85,000.00 Annually

Hazen and Sawyer is seeking a GIS & Modeling Support Specialist to join our Information Technology team. This role will be primarily responsible for supporting GIS and Modeling software and systems (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise, FME, InfoWater Pro, InfoWorks ICM, ICM Cloud Projects, and more). There will be opportunities for expanded growth and responsibilities in design technology (Civil 3D, Revit, Autodesk Forma, and more) as we continue to integrate all these systems.

This position will work with senior members of the ITS Team to learn and understand existing workflows and system requirements. Candidates should be willing to learn and develop skills specific to System Administration, Software Support, Microsoft Office, and general IT Information.

Why Hazen and Sawyer:

• Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water."
• Our work includes planning, design, and oversight of construction of environmental infrastructure — for water, wastewater, and stormwater management.
• We foster a work environment low on bureaucracy and high in creativity.
• We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.
• We currently have over 2,000 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK.
• A flexible hybrid work schedule supports today's busy professionals.
• Option to Include: Specifications about your region/office/team.

Key Responsibilities:

Candidates should possess strong interpersonal, organizational, written, and oral communication skills. Candidates must work well in a team environment, be able to effectively prioritize and execute tasks, and be willing to learn and develop new skills that support the responsibilities outlined below.

• Providing high level customer service consistent with IT best practices
• Providing basic troubleshooting and escalation of complex GIS issues
• Develop documentation for new and existing workflows
• Prepare implementation of policies, procedures, and standards
• Work with the team to improve automation efforts
• Assist with testing new software, service packs, and patches
• Support Hazen’s GIS standards and workflows
• Occasional travel may be required

Required Qualifications:

• 3-6 years of GIS experience primarily using ArcGIS Pro
• Working knowledge of ArcGIS Online, Enterprise, and Mobile Apps
• As this is a support role excellent customer service is required
• Excellent communication and problem-solving skills
• A willingness to learn and adapt to a wide range of technology

Preferred Qualifications:

• An understanding of ESRI licensing is preferred
• Experience with Administration of ArcGIS Online or Enterprise is preferred
• Python and Model Builder experience is also preferred
• Experience working within a Helpdesk environment is preferred

What We Offer:

• Comprehensive health benefits (medical, dental, vision, and prescription plans).
• Pre-tax flexible spending plans for medical, dependent care, and transportation.
• Short and long-term disability, and employer paid life insurance.
• Paid holidays, floating holidays, and paid time off (PTO).
• Employer-contributed 401(k) plan and additional financial planning support.
• Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships.
• Starting pay range for this position depends on skills, experience, education and geographical location.