GIS Support Services Supervisor (IT Business Analyst - Journey)

Washington Department of Natural Resources; Tumwater (WA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Flexible/hybrid remote work

Paid leave & holidays

Job summary

Washington State Department of Transportation (WSDOT) seeks a strategic IT Business Analyst to serve as GIS Support Services Supervisor. You will lead the delivery, administration, and advancement of enterprise GIS services supporting transportation planning, operations, safety, and decision‑making across the state.

You will supervise GIS professionals, guide ESRI technology deployments (ArcGIS Online/Enterprise), and provide technical leadership and training to staff and partner agencies.

Qualifications

• Experience providing GIS products and services to enterprise business groups.
• Ability to elicit GIS requirements and document specifications.
• Knowledge of cartography and spatial analysis principles.

Responsibilities

• Supervise IT GIS professionals delivering helpdesk and training.
• Administer web-based GIS technologies and publish web services.
• Provide advanced GIS business analysis and solution consultation.
• Support Emergency Operations Center (EOC) and incident management.
• Lead cartographic product development.

Skills

GIS analysis

ESRI GIS

Portal administration

Technical writing

Public speaking

Education

GIS coursework

Tools

ArcGIS Enterprise

ArcGIS Online

Job description

Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT is seeking a strategic and technically skilled journey level IT Business Analyst to serve as the Geographic Information Systems (GIS) Support Services Supervisor. In this role, you will lead the delivery, administration, and advancement of enterprise GIS services that support the agency's mission to provide safe, reliable, and cost-effective transportation solutions across Washington State. The GIS Support Services Supervisor will also provide technical leadership and consultation to implement complex, mission-critical GIS applications, spatial data management, enterprise GIS resources, and innovative geospatial solutions while supervising a team of GIS professionals. This position plays a key role in supporting transportation planning, roadway operations, safety, asset management, and decision-making by delivering reliable GIS technologies and services to WSDOT staff, partner agencies, and the traveling public.

What to Expect

The Multimodal Planning and Data Division's GIS and Roadway Data Office provides enterprise GIS services that support transportation planning, engineering, maintenance, operations, and data-driven decision making throughout WSDOT. The GIS Services Team administers the agency's ArcGIS Enterprise Portal and ArcGIS Online environments, provides GIS software support, technical consulting, spatial analysis, training, custom cartography, and web-based mapping solutions.

Among the varied range of responsibilities held within this role, the GIS Support Services Supervisor will:

• Supervise professional IT GIS technology specialists to deliver GIS helpdesk, web GIS system administration, and GIS technology training services to staff agency wide.
• Direct web-based geospatial technology configuration and customization, custom GIS project and product consultation and development, and the development of or access to adult learning resources about GIS technology.
• Provide advanced GIS technology business analysis and solution consultation.
• Direct administration of the agency’s web-based GIS technology and technical processes to enable geospatial web content to meet business needs.
• Be responsible for cartographic product development and management.
• Provide Emergency Operations Center (EOC) support; and provide active membership/participation to the WSDOT Incident Management Team (IMT).
• Serve in assigned Command and General Staff positions in applicable WSDOT EOC’s, including responding with little or no notice to a disaster or major incident.

Qualifications

To be considered for this opportunity, the following competencies are required:

GIS Business Analysis

• Professional level relevant GIS analyst/specialist work experience providing GIS products and services to business groups within an enterprise environment.
• Proven ability to elicit business needs for GIS solutions, determine appropriate platforms, technologies, data sources, and products, and document solution specifications.
• Demonstrated professional level knowledge of cartography and spatial analysis principles.

ESRI GIS Technology and Geospatial Data

• Demonstrated professional level experience applying ESRI’s geospatial technologies to meet enterprise and business unit level business needs, trouble shoot and research technical GIS problems and teach others about the GIS concepts and principles needed to properly apply GIS tools.

Enterprise GIS Portal Administration

• Demonstrated professional experience working with ESRI’s Enterprise Portal, ArcGIS Online, and other web/cloud SaaS product technologies to develop, manage, and publish web services as a professional, enterprise level public agency.

Geospatial Data Concepts and Cartographic Principles

• GIS training /coursework covering geospatial data management, spatial analysis, cartography, or geospatial data science concepts.

Technical Guidance and Instruction

• Demonstrated professional level technical writing and presentation skills. The ability to "sell" GIS services and solutions to internal and external stakeholders through demonstrations and public speaking.

Customer Service & Relationship Management

• Demonstrated experience maintaining positive relationships with customers and coworkers, both technical and non-technical.

Growth Mindset and Service-Oriented

• Actively demonstrates a commitment to learning and growth.
• Takes action to meet the needs of others.

It is preferred that qualified candidates also demonstrate/have:

• Business Workflow and Requirements Analysis: Ability to translate vague business problems into technical geospatial requirements. Able to map "as-is" processes and to design and specify the "to-be" GIS solution.
• Project Management: Skilled in establishing measurable task and performance goals, monitoring workflows and ensuring high quality results within given timelines.
• Staff Management and Development: Experience supervising a technical team, including performance management, strategic planning, and coaching. Ability to lead others to adapt to new technologies and procedures while maintaining positive attitudes.
• Linear Referencing System Experience: Working knowledge of GIS-based Linear Referencing System (LRS) data and uses.
• Database Management: Professional experience with relational database systems and data extraction tools and techniques.

*To review the full Position Description, please follow the directions in the Contact Us section of this posting.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at [e-mail]. Please be sure to reference 26DOT-HQ-03295e in the subject line.