Gig Workforce Success Lead

Employbridge; Plainfield, Northern (IN, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

EmployBridge in Plainfield, IN is seeking a Gig Worker Success Manager to oversee day-to-day Gig Worker supervision and ensure timely, accurate delivery of goods and services at client facilities. The role emphasizes training, payroll, scheduling, and maintaining strong client relationships across the EmployGig and PLX teams.

The position requires strong customer service, HR/data management skills, and the ability to navigate a heavy process-oriented environment while driving high fill rates and

Qualifications

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize and build effective and diverse teams.
• Must have seasoned critical thinking and problem-solving skills.
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis.

Responsibilities

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations.
• Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
• Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent.
• Delivers client customized new hire orientations.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Deliver a consistent fill rate of 92% or higher.
• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client\'s current and upcoming business needs.
• Manages daily fill rate, time clock accuracy, communication with Gig workers, EmployGig team and Client.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles worker’s comp claims and documents unemployment.
• Initiates and completes client relationship mapping as needed.
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.

Skills

Customer service

HR and data management

Process orientation

Team leadership

Critical thinking

Data analysis

Operational software

Microsoft Office

Tools

Microsoft Office

Job description

EmployBridge in Plainfield, IN is seeking a Gig Worker Success Manager to oversee day-to-day Gig Worker supervision and ensure timely, accurate delivery of goods and services at client facilities. The role emphasizes training, payroll, scheduling, and maintaining strong client relationships across the EmployGig and PLX teams.

The position requires strong customer service, HR/data management skills, and the ability to navigate a heavy process-oriented environment while driving high fill rates and