Gig Worker Success Manager /Onsite - Bilingual

Ultipro; Lebanon, Northern (IN, KY); Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

8 paid holidays

Floating holidays

Paid time off

401(k)

Wellness program

Career paths

Job summary

EmployBridge in Lebanon, IN seeks a Bilingual Warehouse Onsite (Gig Worker Success Manager) to supervise Gig Workers and ensure timely, accurate, and quality delivery of customer goods. This on-site role coordinates training, payroll, assignments, and scheduling at a large retail distribution center.

You will build client relationships, develop staffing strategies, deliver new hire orientations, monitor fill rates, and collaborate with EmployGig and PLX teams to optimize worker and client

Qualifications

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize and build effective and diverse teams.
• Seasoned critical thinking and problem-solving skills.
• Practical experience with operational software, Microsoft Office, and basic data management tools for analysis.

Responsibilities

• Fosters consultative relationships with client management to understand business, staffing, culture, and program expectations.
• Develops and executes recruiting strategies delivering applicant flow and hiring results to meet fill-rate goals.
• Anticipates local talent market and implements workforce planning for a continuous talent pipeline.
• Delivers client customized new hire orientations.
• Runs and creates reports to identify workforce challenges and collaborates with the client on solutions.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Maintains a minimum fill rate of 92%.

Skills

Customer service

HR and data management

Process-oriented environment

Team leadership

Critical thinking & problem solving

Operational software & MS Office

Job description

Bilingual Warehouse Onsite (Gig Worker Success Manager)

Job Category: Branch

Requisition Number: GIGWO013510

• Posted : October 6, 2026
• Full-Time

Locations

Showing 1 location

Lebanon, IN
Lebanon, IN, USA

Description

Hours: 8am to 5pm Mon- Fri (Some flexibility maybe required)

Location: On-site at a large retail distribution center in Lebanon, IN

Job Summary
The Gig Worker Success Manager is responsible for the day-to-day supervision of Gig Workers to ensure the timely,
accurate, and quality delivery of customer goods and service. This role manages employee relations at local Client
facilities where Gig Workers are placed- including training and orientation, coaching, advocacy, payroll administration,
assignments management, schedule management, and understanding the worker pool. This role ensures client
satisfaction and engagement through superior customer service and develops relationships with supervisors, leaders, local
EB team, remote EmployGig team and Gig Workers. This role anticipates staffing requirements and expectations;
develops value-added services to support changing client needs, works closely with the EmployGig operations team and
PLX team to deliver both Gig Worker and Client satisfaction.

Your Role & Responsibilities

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding
  of the client’s business, staffing needs, culture, and program expectations
• Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and
  exceed fill rate and on-time fill rate goals
• Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a
  continuous pipeline of quality talent.
• Delivers client customized new hire orientations
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the
  client to create solutions
• Audits onboarding requirements and confirms new hire start requirements are met
• Deliver a consistent fill rate of 92% or higher
• Communicates workforce needs to client for staffing productivity and includes labor market data to present
  plausible solutions
• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and
  upcoming business needs
• Manages daily fill rate, time clock accuracy, communication with Gig workers, EmployGig team and Client
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational
  efficiency
• Handles worker’s comp claims and documents unemployment
• Initiates and completes client relationship mapping as needed
• Coaches associates on policies that could have legal implications and involves onsite HR and leads
  investigations
• Conducts employee performance reviews and assigns and ends associate assignments
• Supports organizational objectives by upholding the integrity of operational infrastructure and ensuring that
  consistency and quality standards are met
• Developing and implementing operational procedures and policies

Preferred Education, Skills, and Experience

• Experience in a customer service role responsible for multi-level client communication
• HR and data management experience
• Familiarity with a heavy process-oriented environment
• Able to lead, organize and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data
  management tools for analysis

Competencies (Skills & Knowledge You’ll Bring)

• Ability to communicate with high level managers within the client organization and discuss strategic solutions
• Act as a consultant to the client regarding job trends, productivity goals, staff planning, and goal assessments
• Warehouse operations experience (or knowledge of) preferred – to support DC/warehouse operations leaders
  navigate and adjust to changing inventory demands
• Strong understanding of technology platforms that support Gig, including the ability to troubleshoot and offer
  solutions for technical improvements and drive effective results
• Comfortable addressing client concerns and challenges and developing solutions that meet the client expectations
• Comfortable managing reports output and analyzing results to ensure accuracy as well as ability to thoroughly
  present/explain the data to the customer
• Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities
  and working relationships with colleagues/management
• Demonstrable success managing a team or process
• Ability to have an innovational mind set (See further)
• Familiarity with a heavy process-oriented environment
• Must have seasoned critical thinking and problem-solving skills
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate
  language, style and methods depending on audience and the purpose of communication
• Achieve results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and
  monitors progress against objectives.
• Responds positively to change and adapts to new situations quickly. Able to take on a diverse range of tasks
  equally effectively

WHO WE ARE:

As one of the United States’ largest light industrial staffing company and the first workforce-as-a-service
provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable
workforce solutions to the organizations driving the American supply chain.

We offer local expertise and service through our 400+ branches. At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix , Hire Dynamics, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing.

What is EmployGig?

EmployGig is a staffing solution that fills temporary positions with workers who want 4-hour “gig” assignments or shifts. Employbridge provides a managed service for our clients by recruiting talent and redesigning shifts to attract caregivers, students, and retirees.

www.employbridge.com

Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• A variety of career paths and encourage promotion from within.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.