Gig Worker Success Lead: Cherry Picker Expert

EmployBridge; Greer (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

EmployBridge is seeking a Gig Worker Success Manager (with Cherry Picker experience) in Cowpens, SC. The role oversees day-to-day supervision of Gig Workers, ensuring timely, accurate delivery and high-quality service, while maintaining strong client relationships and engagement.

Responsibilities include recruiting strategy, workforce planning, onboarding, reporting, and ensuring 92%+ fill rates. Strong HR/data management, process orientation, and MS Office skills are required.

Qualifications

• Customer service with multi-level client communication.
• HR and data management experience.
• Familiarity with a process-oriented environment.
• Ability to lead diverse teams.
• Strong problem-solving skills.
• Proficient with MS Office and data tools.

Responsibilities

• Fosters a consultative relationship with the client across management levels to understand the client's business, staffing needs, culture, and program expectations.
• Develops and executes effective recruiting strategies to meet fill rate and on-time fill rate goals.
• Anticipates local talent market and builds workforce planning for continuous talent pipeline.
• Delivers client customized new hire orientations.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Deliver a consistent fill rate of 92% or higher.
• Communicates workforce needs to client and uses labor market data to support plausible solutions.
• Participates in client forecasting meetings and stays informed of client needs.
• Manages daily fill rate, time clock accuracy, and communications with Gig workers, EmployGig team, and Client.
• Documents safety incidents and participates in client meetings on safety and efficiency.
• Handles workers' comp claims and unemployment documents.
• Initiates client relationship mapping as needed.
• Coaches associates on policies with potential legal implications and involves onsite HR.

Skills

Customer service

HR data management

Team leadership

Critical thinking

Problem solving

Data analysis

Communication skills

Tools

Microsoft Office

Operational software

Data analysis tools

Job description

EmployBridge is seeking a Gig Worker Success Manager (with Cherry Picker experience) in Cowpens, SC. The role oversees day-to-day supervision of Gig Workers, ensuring timely, accurate delivery and high-quality service, while maintaining strong client relationships and engagement.

Responsibilities include recruiting strategy, workforce planning, onboarding, reporting, and ensuring 92%+ fill rates. Strong HR/data management, process orientation, and MS Office skills are required.