0267 Lead

Books A Million; Fairview Park (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Books A Million in Fairview Park, OH is seeking a Retail Lead who acts as the store's product expert and owner of in-store merchandising. You will share product knowledge and assist with training and development of associates to better serve customers.

You will oversee day-to-day merchandising, facilitate weekly truck shipments, promote company initiatives, and maintain a clean, welcoming store environment while delivering the highest level of customer service.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Knowledgeable about products and store processes.
• Must be 18 years of age or older.
• Successful completion of background screenings is required.

Responsibilities

• Demonstrates product knowledge and expertise in store processes and policies.
• Oversees the day-to-day merchandising.
• Facilitates the processing of weekly truck shipments in a timely and accurate manner.
• Assists Managers with the training and development of Associates.
• Creates features as assigned by Manager.

Skills

Strong communication

Customer service

Leadership potential

Education

High school diploma or equivalent

Tools

Cash register skills

POS systems

Job description

Job Description

A Lead is considered the product expert for their store. They are responsible for sharing product and trend knowledge with associates and management to best serve customers and help with the training and development of associates.

Roles And Responsibilities

• Demonstrates product knowledge and expertise in store processes and policies.
• Awareness of store inventory and trends.
• Oversees the day-to-day merchandising.
• Facilitates the processing of weekly truck shipments in a timely and accurate manner.
• Assists Managers with the training and development of Associates.
• Creates features as assigned by Manager.
• Maintains store conditions according to company standards.
• Successfully promotes all Company initiatives when interacting with customers.
• Provides the highest level of customer service to each customer.
• Monitors and maintain assigned area’s cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Performs other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications And Education Requirements

• High school diploma or equivalent
• Customer service experience
• Knowledgeable about product
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job