Gift Team Lead

Buc-ee's, Ltd.; Hillsboro (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Buc-ee's, Ltd. is seeking a Gift/Merchandise Team Lead to drive a clean, friendly, and in-stock shopping experience. You will lead store personnel, reconcile shift reports, and resolve customer issues with professionalism, while ensuring safety rules are followed.

The role requires flexibility for late afternoon/evening shifts, weekends, and holidays, with a focus on team leadership and operational excellence in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent preferred.
• Retail or management experience preferred.
• Ability to work late afternoon/evening shifts, weekends and holidays.

Responsibilities

• Lead Gift/Merchandise team to ensure a clean, friendly, in-stock store environment.
• Manage store personnel and assign duties for shifts.
• Reconcile shift reports and resolve customer issues professionally.
• Communicate with Store General Manager and teammates.
• Ensure safety rules and regulations are followed.
• Work rotating day/night shifts and long hours on busy days.

Skills

Leadership

Customer service

Communication

Team management

Education

High school diploma or equivalent

Tools

POS systems

Job description

Gift Team Lead# Buc-ee's## Gift Team LeadApply: TX - Hillsboro: Full time: Posted Yesterday: R6047# **Overview**The Gift/Merchandise Team Leader delivers assertive leadership to promote a Clean, Friendly, and In-Stock experience to every customer. The Gift/Merchandise Team Lead should have ability to manage store personnel, protect quality, and promote customer service. Gift/Merchandise Team Leaders typically work late afternoon and evening shifts including most weekends and holidays. The essential job functions include, but are not limited to:* Illustrate competent knowledge of various Point Of Sale and transaction devices* Reconcile multiple shift reports* Resolve customer issues in a friendly and professional manner* Assign and inspect elements listed on shift duty list* Communicate professionally with the Store General Manager and employees* Understand and apply federal, state, and local laws as they apply to retail sales and general employment matters* Assure safety rules and regulations are implemented and followed* Ability to work on the store’s busiest days* Ability to work a rotating schedule that alternates between day and night* Maintain Regular and prompt attendance* Effectively and efficiently complete tasks* Interact professionally with team members* Ability to work in a fast paced, high pressure environment* Prolonged walking or standing for 8-12 continuous hours* Employee must be able to perform essential functions of the job with or without reasonable accommodation The position requirements include, but are not limited to:* High school diploma or equivalent preferred* Retail or management experience preferred* Frequent bending, stooping, crouching, reaching, balancing, pushing, pulling (e.g. ice cart with 50 or more 20 lb. bags of ice, and lifting product or material weighing 40 lbs. or more)*Joining our team puts you on a path where opportunity for advancement is available.**Buc-ee's, Ltd. is an Equal Opportunity Employer*### JOIN OUR TEAM AND GROW WITH US!*We are looking for dedicated, hardworking individuals to join the Buc-ee's team.*