Gift/Merchandise Team Lead

Buc-ee's Mount Crawford LLC; Mount Crawford (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

3 Weeks Paid Time Off

401k 100% Match up to 6%

Job summary

Buc-ee's Mount Crawford LLC is seeking a Gift/Merchandise Team Leader to drive a clean, friendly, and in-stock store experience. The role emphasizes leadership, safety, and customer service while guiding team members during late afternoon and evening shifts.

You will supervise store personnel, ensure compliance with laws, and coordinate with the General Manager. Experience in retail or management is preferred.

Qualifications

• Retail or management experience preferred.
• Extended standing up to 8–12 hours.
• Excellent customer service skills.

Responsibilities

• Lead the Gift/Merchandise team to deliver a clean, friendly, in-stock experience.
• Manage store personnel and protect quality.
• Promote customer service and resolve issues professionally.
• Communicate with the Store General Manager and employees.
• Ensure safety rules and regulations are followed.
• Work late afternoons/evenings and weekends/holidays.

Skills

Retail experience

Management experience

Customer service

Team leadership

Flexible schedule

Attendance

Job description

Overview

$25.00

• Medical
• Dental
• Vision
• 3 Weeks Paid Time Off
• 401k 100% Match up to 6%

The Gift/Merchandise Team Leader delivers assertive leadership to promote a Clean, Friendly, and In-Stock experience to every customer. The Gift/Merchandise Team Lead should have ability to manage store personnel, protect quality, and promote customer service. Gift/Merchandise Team Leaders typically work late afternoon and evening shifts including most weekends and holidays.

Essential Job Functions

$25/ hour

• Illustrate competent knowledge of various Point Of Sale and transaction devices
• Reconcile multiple shift reports
• Resolve customer issues in a friendly and professional manner
• Assign and inspect elements listed on shift duty list
• Communicate professionally with the Store General Manager and employees
• Understand and apply federal, state, and local laws as they apply to retail sales and general employment matters
• Assure safety rules and regulations are implemented and followed
• Ability to work on the store’s busiest days
• Ability to work a rotating schedule that alternates between day and night
• Maintain Regular and prompt attendance
• Effectively and efficiently complete tasks
• Interact professionally with team members
• Ability to work in a fast paced, high pressure environment
• Prolonged walking or standing for 8-12 continuous hours
• Employee must be able to perform essential functions of the job with or without reasonable accommodation

Position Requirements

• Retail or management experience preferred
• Frequent bending, stooping, crouching, reaching, balancing, pushing, pulling (e.g. ice cart with 50 or more 20 lb. bags of ice, and lifting product or material weighing 40 lbs. or more)

Joining our team puts you on a path where opportunity for advancement is available.

Buc-ee's, Ltd. is an Equal Opportunity Employer

We aren’t just a job – we are your career destination and the first steps of your career journey start here. Whether your path is corporate or retail, or you’re not sure, step inside to see a culture that is both committed and inspiring.

What we are looking for

We are looking for passionate, dedicated and determined, customer focused people to join our team!

Ever since our inception in 1982, we have been committed to providing a clean, friendly, and in stock experience for our customers. Regardless of where you may find us, if the store is big or small, near or far, the mission remains the same.