Gift Store Clerk & Tour Guide

Speedway Motorsports, LLC; Harrisburg (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Speedway Motorsports, LLC is seeking a Gift Store Clerk & Tour Guide Associate in Harrisburg, NC for a part-time role. You will deliver exceptional guest experiences in our retail store and lead engaging tours of the track, sharing history and traditions with fans.

A friendly demeanor and strong storytelling are essential as you work with a team to ensure guest satisfaction. Responsibilities include merchandise assistance, POS operation, and safe, enjoyable tours with training provided.

Qualifications

• High school diploma, GED, or equivalent experience.
• Must be 21 years of age.
• Valid driver's license and eligible under MVR.
• Dependable, punctual, and able to work well in a team.
• Outstanding communication and interpersonal skills with storytelling.
• Hospitality-focused and guest-service oriented.
• Retail, customer service, or hospitality experience preferred.
• Able to stand/walk for long periods and lift up to 40 pounds.
• Flexible availability including evenings, weekends, holidays, and major events.

Responsibilities

• Greet guests with a friendly, positive attitude and provide exceptional service.
• Assist guests with merchandise selection and POS purchases.
• Operate the POS system accurately and efficiently.
• Build product knowledge and recommend merchandise.
• Lead engaging track tours, sharing history and traditions.
• Explain itineraries, answer questions, and adapt routes as needed.
• Ensure safety, accessibility, and enjoyable tour experiences for all.
• Maintain store presentation and support merchandising and inventory.
• Meet attendance expectations and work a flexible schedule including events.

Skills

Customer service

Storytelling

Communication

Teamwork

Punctuality

Hospitality

Public speaking

Education

High school diploma

GED

Tools

POS system

Job description

Gift Store Clerk & Tour Guide

Hourly Harrisburg, NC, US

4 days ago Requisition ID: 1396

POSITION LOCATION: Fort Worth, Texas - Texas Motor Speedway

Gift Store & Tour Guide Associate - Part Time Position

Join Our Team

Do you enjoy meeting new people, sharing great stories, and creating memorable experiences? As a Gift Store & Tour Guide Associate, you'll play a key role in delivering exceptional guest experiences both in our retail store and throughout our facility. From helping fans find the perfect souvenir to leading engaging tours of the track, no two days are the same.

This position reports to the Gift Store Manager and is ideal for someone who thrives in a fast-paced, event-driven environment, enjoys working with the public, and has a passion for providing outstanding customer service.

What You'll Do

• Welcome every guest with a friendly, positive attitude.
• Provide exceptional customer service and create memorable experiences.
• Assist guests with merchandise selection and purchases.
• Operate the point-of-sale (POS) system accurately and efficiently.
• Build product knowledge to confidently answer questions and recommend merchandise.
• Maintain a professional appearance and represent the organization with pride.
• Support merchandising, stocking, inventory counts, and overall store presentation.
• Meet attendance expectations and contribute to a dependable, team-oriented environment.
• Work a flexible schedule, including retail hours, special events, evenings, weekends, and holidays as needed.
• Perform other duties as assigned.

Lead Engaging Track Tours

• Welcome guests and introduce the tour experience.
• Share the history, traditions, and unique features of the track through engaging storytelling.
• Clearly explain the tour itinerary and answer guest questions throughout the experience.
• Learn the facility layout and adjust tour routes based on track activities, weather, accessibility needs, or special events.
• Collaborate with team members to ensure a safe, enjoyable, and accessible tour experience for all guests.
• Safely drive on the track as part of the guided tour experience (training provided).
• Deliver informative and entertaining tours that leave guests with lasting memories.

What We're Looking For

• High school diploma, GED, or equivalent experience
• Must be 21 years of age
• Must have a valid driver's license and be eligible under MVR requirements
• Dependable, punctual, and able to work well in a team environment
• Outstanding communication and interpersonal skills with a natural ability to engage groups through storytelling.
• Friendly, outgoing personality with a passion for hospitality and guest service.
• Previous retail, customer service, hospitality, tourism, or attraction experience is preferred but not required.
• Comfortable speaking to groups and adapting presentations to different audiences.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Ability to stand and walk for extended periods and lift up to 40 pounds.
• Commitment to following all safety policies and procedures.
• Flexible availability, including evenings, weekends, holidays, and extended hours during major events.

Why You'll Love This Role

• Be part of creating unforgettable fan experiences.
• Work in an exciting, high-energy venue where every event is different.
• Receive training to become a knowledgeable tour guide and safely drive on the track as part of the tour experience.
• Join a collaborative team that values enthusiasm, professionalism, and exceptional guest service.