Tour Guide

Speedway Motorsports, LLC; Charlotte, Northern (NC, KY); Hybrid; USD 21,000 - 34,000; Part time

Job summary

Speedway Motorsports, LLC is seeking a Tour Guide at Charlotte Motor Speedway in Concord, NC. You will greet visitors, sell tours, and provide safe, high-energy tours for daily and event-time experiences.

The role requires a flexible schedule, strong customer service and communication skills, and the ability to operate a 15-passenger van. Ideal candidates are passionate about NASCAR, have knowledge of CMS, and are prepared to work weekdays, weekends, and some evenings.

Qualifications

• Must be at least 21 years old.
• Experience with Microsoft Office products, Outlook and PCs is required.
• Excellent customer service and interpersonal communication skills.
• Flexible and able to adjust to changing conditions and circumstances.
• Flexible work schedule and willing to work weekdays, weekends and some evenings.
• Clean motor vehicle driving record & hold a valid non-DOT medical certificate or be willing to obtain one.
• Able to operate a 15-passenger van.
• Specialized knowledge of Charlotte Motor Speedway.
• Pace Car Certified (CMS will provide this certification).
• Passionate about NASCAR and racing.

Responsibilities

• Greet and provide top-notch customer service to all visitors of Charlotte Motor Speedway by effectively answering questions, providing directions, and selling tours.
• Provide safe tours to the general public and groups
• Tour Guides need to be high energy individuals that can engage the race fan during all Charlotte Motor Speedway’s daily tours and event time tours.
• Inform the Tour Services Manager when maintenance and care is needed on the tour vans.
• Solicit group tours and conventions to purchase daily tours
• Utilize FareHarbor ticket system by selling daily tours through it, adding customer accounts and doing end of the day ticket reports.
• Responsible for fueling and performing safety inspection on tour vans prior to usage and keeping vehicles clean.
• Enjoy working with fans of all ages
• Other duties as assigned

Skills

Customer service

Interpersonal communication

Flexible schedule

Audience engagement

NASCAR knowledge

Tools

Microsoft Office

Outlook

PC literacy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tour Guide

Hourly Charlotte Motor Speedway, Concord, NC, US

14 days ago Requisition ID: 1175

Charlotte Motor Speedway is the heart of Speedway Motorsports’ nationwide network of entertainment venues. The company maintains a consistent focus on four core principles:

• Take care of teammates
• Be known for remarkable events
• Positively impact the community
• Profitably improve

Summary: Tour Guides need to be high energy individuals that can engage the race fan during all Charlotte Motor Speedway’s daily tours and event time tours. Guides need to have a flexible work schedule and possess exceptional customer service and communication skills.

The ideal candidate will adopt a GLOBE mentality. GLOBE stands for Generously Lending Our Best Efforts. This is done by holding themselves and their teammates accountable for taking our best practices "the last mile" - optimizing them for maximum value to all of our stakeholders while sharing insights on how to improve our company. The ideal candidate will also be a productive and proactive self-starter who is passionate about his/her duties and willing to put forth the extra effort to achieve excellence.

Job Responsibilities:

• Greet and provide top-notch customer service to all visitors of Charlotte Motor Speedway by effectively answering questions, providing directions, and selling tours.
• Provide safe tours to the general public and groups
• Tour Guides need to be high energy individuals that can engage the race fan during all Charlotte Motor Speedway’s daily tours and event time tours. Guides need to have a flexible work schedule and possess exceptional customer service and communication skills.
• Inform the Tour Services Manager when maintenance and care is needed on the tour vans.
• Solicit group tours and conventions to purchase daily tours
• Utilize FareHarbor ticket system by selling daily tours through it, adding customer accounts and doing end of the day ticket reports.
• Responsible for fueling and performing safety inspection on tour vans prior to usage and keeping vehicles clean.
• Enjoy working with fans of all ages
• Other duties as assigned

Requirements:

• Must be at least 21 years old
• Experience with Microsoft Office products, Outlook and PCs is required
• Excellent customer service and interpersonal communication skills
• Flexible and able to adjust to changing conditions and circumstances
• Flexible work schedule and willing to work weekdays, weekends and some evenings
• Clean motor vehicle driving record & hold a valid non-DOT medical certificate or be willing to obtain one
• Able to operate a 15-passenger van
• Specialized knowledge of Charlotte Motor Speedway
• Pace Car Certified (CMS will provide this certification)
• Passionate about NASCAR and racing