Gift Shop Team Lead — Part-Time, On-site

Newport Aquarium; Newport (KY); Sur place; USD 17 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Sick PTO

Profit Sharing and 401K

Free entrance for you and dependents

General Admission ticket per pay

Résumé du poste

Newport Aquarium is seeking a part-time Gift Shop Lead to supervise a 4–8 person team. You will manage store displays, pricing, inventory, and guest interactions while ensuring PCI compliance and accurate record-keeping. This on-site role requires weekend availability and strong leadership.

Ideal candidates have retail or guest service experience, be 18+, and proficient in Microsoft Office. You will train hosts and collaborate with other departments to deliver the best guest experience.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus
• Prior point of sale experience is a plus.
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or stressful situations.
• Previous supervisory experience preferred. Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which will include evenings and/or weekends and holidays. Weekend availability needed.

Responsabilités

• Lead a team of 4 to 8 people and supervise the gift shop's processes.
• Maintain PCI compliance and ensure secure transactions.
• Record keeping for team members, awards, and recognitions.
• Assist in evaluations and training of all gift shop hosts.
• Maintain store displays, pricing, inventory and restocking.
• Assist guests with finding merchandise and completing cash transactions.
• Coordinate with other departments to ensure seamless guest service.

Connaissances

Public speaking

Customer service

Team leadership

English proficiency

Formation

High School Diploma

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

POS systems

Description du poste

Newport Aquarium is seeking a part-time Gift Shop Lead to supervise a 4–8 person team. You will manage store displays, pricing, inventory, and guest interactions while ensuring PCI compliance and accurate record-keeping. This on-site role requires weekend availability and strong leadership.

Ideal candidates have retail or guest service experience, be 18+, and proficient in Microsoft Office. You will train hosts and collaborate with other departments to deliver the best guest experience.