Gift Shop Team Lead | Aquarium Guest Experience

Herschend; Newport (KY); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Sick PTO

Profit sharing

401K with company match

Free admission for employee and depend

General Admission ticket per pay cycle

Merchandise and partner discounts

Training and development

Job summary

Newport Aquarium is seeking a part-time Gift Shop Supervisor to lead a team of 4–8 hosts and oversee daily gift shop operations on-site in Newport, KY. The role involves guest service, cash handling, training, and ensuring PCI compliance, with opportunities to implement new policies and improve processes.

Qualifications include high school diploma, 18+ years old, POS experience, and strong English communication skills. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Prior point of sale experience is a plus.
• Must have strong public speaking skills and the ability to read, write and speak English.
• Must be able to think clearly, react quickly to changes and/or stressful situations.
• Previous supervisory experience preferred. Previous guest service or retail experience preferred.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Lead a team of 4 to 8 people (seasonally) and supervise gift shop processes.
• Assist in evaluating and training gift shop hosts.
• Maintain store displays, pricing and inventory; ensure items are in stock.
• Assist guests in finding merchandise and completing cash transactions.
• Maintain PCI compliance and accurate records of team members.

Skills

Public speaking

Leadership

Customer service

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Point of sale (POS)

Job description

Newport Aquarium is seeking a part-time Gift Shop Supervisor to lead a team of 4–8 hosts and oversee daily gift shop operations on-site in Newport, KY. The role involves guest service, cash handling, training, and ensuring PCI compliance, with opportunities to implement new policies and improve processes.

Qualifications include high school diploma, 18+ years old, POS experience, and strong English communication skills. Flexibility for evenings, weekends, and holidays is required.