Gift Shop Supervisor — Elevate Hospitality Experience

Davenport Hotel Collection; Spokane (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hotel Discounts

Employee discount program

Paid time off

Job summary

The Historic Davenport Hotel, Autograph Collection in Spokane seeks a Gift Shop Supervisor to lead a vibrant guest-accessory shop, delivering warm, personalized service and driving sales.

You will oversee displays, inventory, pricing, promotions, and guest inquiries, while coordinating with management on events. Requirements include retail experience, supervisory skills, strong communication, and availability on weekends, evenings, and holidays. Wage $18.50/hr plus incentive.

Qualifications

• Retail or supervisory experience preferred.
• Strong communication and leadership abilities.
• Willingness to work weekends, evenings, and holidays.

Responsibilities

• Lead and inspire the gift shop team to deliver exceptional customer service.
• Curate and maintain an appealing and well-organized product display.
• Manage inventory, reordering, and pricing to ensure optimal stock levels.
• Implement effective visual merchandising strategies to maximize sales.
• Collaborate with management to plan promotions, events, and marketing strategies.
• Handle guest inquiries, complaints, and ensure prompt issue resolution.
• Maintain cleanliness, orderliness, and compliance with safety standards.
• Foster a positive and dynamic atmosphere to encourage team growth.

Skills

Retail experience

Team leadership

Customer service

Merchandising

POS systems

Communication

Flexibility

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

The Historic Davenport Hotel, Autograph Collection in Spokane seeks a Gift Shop Supervisor to lead a vibrant guest-accessory shop, delivering warm, personalized service and driving sales.

You will oversee displays, inventory, pricing, promotions, and guest inquiries, while coordinating with management on events. Requirements include retail experience, supervisory skills, strong communication, and availability on weekends, evenings, and holidays. Wage $18.50/hr plus incentive.