Gift Shop Lead: Guest Experience & Merch Master

Pirates Voyage - Panama City; Panama City Beach (FL); Presencial; USD 19 000 - 26 000; Tempo integral

Resumo da oferta

Pirates Voyage - Panama City is seeking a dynamic Gift Shop Lead who can greet guests, process transactions on a POS, and keep merchandise stocked and organized. You may assist with greeting, face painting, and bartending duties as needed, with cross-training across departments.

The role requires at least 18 years old, a valid ABC permit, reliable attendance, and the ability to stand for long periods. You will train and supervise team members while upholding safety and compliance policies.

Qualificações

• Must be at least 18 years old.
• Must have a valid ABC permit.
• Ability to read, analyze, and interpret complex documents.
• Ability to respond effectively to sensitive inquiries or complaints.
• Reasoning ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsabilidades

• Greet guests as they enter the gift shop and inform them of products.
• Operate a POS system to complete accurate transactions, including payment collection.
• Tag, stock, and organize merchandise in the gift shop.
• Answer questions related to the show.
• Assist with cleaning duties in the gift shop and bar area.
• Cross-train for greeting, face painting, and bartending duties as needed.
• Assist Merchandise Manager with inventory counts and receiving and with POs.
• Train employees and direct work, resolve conflicts and uphold safety policies.
• Must be flexible to help in other areas/departments as requested by management.
• Maintain professional relationships with guests and staff and uphold attendance.

Conhecimentos

Customer service

Communication

Problem solving

Team leadership

Ferramentas

POS system

Descrição da oferta de emprego

Pirates Voyage - Panama City is seeking a dynamic Gift Shop Lead who can greet guests, process transactions on a POS, and keep merchandise stocked and organized. You may assist with greeting, face painting, and bartending duties as needed, with cross-training across departments.

The role requires at least 18 years old, a valid ABC permit, reliable attendance, and the ability to stand for long periods. You will train and supervise team members while upholding safety and compliance policies.