Guest Services Agent - Pirates Voyage

Pirates Voyage - Panama City; Panama City Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Pirates Voyage - Panama City Beach is seeking a friendly guest services associate to sell tickets, describe products, and close sales. This on-site role requires excellent phone presence, willingness to cross-train, and a courteous attitude toward guests and teammates.

You will handle money, attend meetings, work nights and weekends, and contribute to a fast-paced, safe operation. Must be at least 18 years old with reliable attendance.

Qualifications

• Sell tickets and pre-sells; describe product accurately; close sales.
• Excellent telephone presentation skills for guest contact.
• Willingness to cross train in all guest service areas.
• Adhere to money handling and security rules.
• Maintain regular, reliable attendance and punctuality.
• Must be at least 18 years old.

Responsibilities

• Sell tickets and pre-sells, describe product, close the sale.
• Provide friendly guest service and accurate information.
• Attend scheduled meetings and work with other departments.
• Set up workstation properly and maintain a positive attitude.
• Report to work on schedule and observe meal breaks.

Skills

Ticket sales

Telephone presentation

Customer service

Cross-training

Money handling

Attendance reliability

18+ age

Job description

PURPOSE OF POSITION:

To provide all guests with a positive interactive experience that exceeds their expectations in friendliness, cleanliness, customer service, and information that sets the stage for their total experience. Provide a clean, friendly and safe visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned.

• Ability to sell tickets and pre-sells, describe product accurately, ability to close the sale.
• Must have excellent telephone presentation skills for guest contact, must have "sale-ability".
• Must be willing to cross train in all areas of the guest service department.
• Adhere to all rules and regulations governing the handling of money and security.
• Report to work as scheduled and take meal breaks as assigned on a timely basis.
• Attend scheduled meetings.
• Exhibit a positive, courteous attitude to all guests and fellow employees at all times. Proper and efficient set up of assigned workstation.
• Cooperating with the Administrative Office personnel and other departments to ensure the efficient overall operation of our facility.
• Understand and promote the goals of Guest Service.
• Must work at a rapid pace.
• Must be able to work nights and weekends

• Must get along well with guests and fellow employees and maintain a professional business relationship at all times.
• Must help in other areas/departments as requested by management.
• Must maintain a regular and reliable level of attendance at the job.
• Must be at least 18 years of age.