Gift Shop Lead - Elevate Customer Experience (Seasonal)

American Heritage Companies; Durango (CO); On-site; USD 25,000 - 29,000; Part time

Job summary

American Heritage Companies seeks a Gift Shop Lead in Durango, CO to support the Gift Shop Supervisor with merchandising, inventory, and exceptional guest service across our Gift Shop/Store locations.

The role is seasonal, non-exempt and hourly, with duties including staff training, maintaining displays, and upholding a bright, welcoming atmosphere to drive sales and guest satisfaction.

Qualifications

• Experience employing effective sales techniques while providing excellent customer service.
• Prior experience supervising a dynamic and multigenerational staff in a fast-paced and customer-centric environment.
• Retail sales or other applicable experience; strongly preferred.
• Proven experience driving sales growth.
• Proven ability to communicate effectively to a variety of audiences (employees, management and the public).
• Prior experience and working knowledge of Point of Sale systems a plus!
• Ability to use computers, MS Office and other applications for supervisory tasks (memos, schedules, labor counts/budgets).

Responsibilities

• Assists the Gift Shop Supervisor with merchandizing, product display and appropriate stocking of all onsite gift shop locations.
• Ensures sales employees provide the highest level of customer service to guests.
• Maintains a bright, inviting atmosphere with high standards of cleanliness and organization.
• Motivates sales staff to exceed sales goals established for the department.
• Helps establish a high standard of product knowledge for sales staff.
• Assists with minor administrative activities as needed.
• Performs other duties as requested by the supervisor.

Skills

Sales techniques

Customer service

Staff supervision

POS systems

Computers/MS Office

Train staff

Tools

POS systems

Job description

American Heritage Companies seeks a Gift Shop Lead in Durango, CO to support the Gift Shop Supervisor with merchandising, inventory, and exceptional guest service across our Gift Shop/Store locations.

The role is seasonal, non-exempt and hourly, with duties including staff training, maintaining displays, and upholding a bright, welcoming atmosphere to drive sales and guest satisfaction.