Gift Shop Clerk

Arizona Charlie’s Decatur and Boulder; Decatur (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Arizona Charlie's Decatur and Boulder seeks a Gift Shop Clerk to be the face of the retail experience, assisting guests with purchases, handling transactions, and keeping merchandise well-stocked and attractively displayed. You will ensure accuracy at the POS and uphold privacy and safety standards.

The role requires strong customer service, cash handling, and teamwork. Candidates should be able to work in a fast-paced casino environment and comply with gaming regulations.

Qualifications

• 1 year of retail, customer service, or cash-handling experience preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.
• Skilled in operating calculators and POS systems for retail transactions.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Sell Gift Shop merchandise, including pre-packaged food and beverage (both alcoholic and non-alcoholic), while operating a POS system with accuracy and efficiency.
• Monitor and restock merchandise to ensure displays remain full, clean, and visually appealing; report inventory discrepancies or low stock to leadership.
• Maintain knowledge of property amenities, services, events, and hours of operation to assist and guide guests effectively.
• Accurately handle assigned cash bank, maintain balance throughout the shift, and follow proper cash handling procedures.
• Maintain confidentiality of guest information and company data per privacy policies and procedures.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards; perform other duties as assigned.

Skills

Customer service

Cash handling

Teamwork

Attention to detail

English proficiency

Education

High School Diploma or equivalent

Tools

POS system

Calculator

Job description

At Arizona Charlie's, LLC , we don't just offer jobs - we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that's as invested in your success as you are.

Job Description Summary:

Summary:
As a Gift Shop Clerk, you are the face of the retail experience, providing personalized service that enhances each guest's visit. You assist guests with purchases, handle transactions accurately, and ensure merchandise is well-stocked and attractively displayed. Your attention to detail and commitment to outstanding guest service directly support the department's success and contribute to the overall quality of the casino's guest experience.

Job Description:

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Sell Gift Shop merchandise, including pre-packaged food and beverage (both alcoholic and non-alcoholic), while operating a point-of-sale (POS) system with accuracy and efficiency
• Monitor and restock merchandise to ensure displays remain full, clean, and visually appealing; report inventory discrepancies or low stock to leadership
• Maintain a working knowledge of property amenities, services, events, and hours of operation to assist and guide guests effectively
• Accurately handle assigned cash bank, maintain balance throughout the shift, and follow proper cash handling procedures
• Maintain confidentiality of guest information and company data in accordance with privacy policies and procedures
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
  Perform other duties as assigned

Qualifications

• 1 year of retail, customer service, or cash-handling experience preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in operating calculators and POS systems for retail transactions

Requirements

• Must be at least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards required by the company
• Verify right to work in the United States

Work Cards

• Alcohol Awareness Card

Physical Requirements

• Occasionally push/pull up to 25 lbs
• Occasionally lift and/or carry up to 15 lbs. at floor, knee, waist, and chest levels, including
• overhead
• Frequently squat, kneel, reach, bend, and twist
• Frequently stand and walk for extended periods
• Occasionally sit and work at a desk or computer
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and other sounds
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Slippery surfaces
• Hot cold temperatures
• Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.