Host/Cashier

[1002 AC Decatur] Arizona Charlie's, LLC; Tennessee; On-site; USD 17,000 - 22,000; Full time

Job summary

Arizona Charlie's, LLC is hiring a Host/Cashier to be the first point of contact for guests, shaping their dining experience with a warm welcome and efficient seating. You’ll handle cash transactions, answer inquiries, and maintain accurate POS usage in a fast-paced setting.

The role emphasizes guest-focused service, knowledge of menu items, and collaboration with the team to meet gaming and hospitality standards across properties. On-site work expected.

Qualifications

• 6 months of experience in a full-service dining venue preferred.
• Ability to follow instructions and work in a fast-paced environment.
• Strong communication skills and teamwork.
• Willingness to handle cash and guest inquiries accurately.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture.
• Greet guests, escort to seats, and manage seating arrangements.
• Accurately manage assigned bank, obtain change, and notify surveillance if transporting funds.
• Answer phones, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable.
• Maintain knowledge of menu items, specials, and POS/manual transactions.
• Assist guests with information about hotel services and local attractions.
• Ensure cleanliness and readiness of entrance, tables, menus, and stations; report deficiencies.
• Recognize VIP arrivals and special requests; provide friendly departing remarks.

Skills

Customer service

Communication skills

Team player

English proficiency

POS system familiarity

Tools

POS system

Job description

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As the Host/Cashier, you are the first point of contact for guests and play a vital role in shaping their dining experience. You set the tone with a warm welcome, manage seating and guest inquiries, and handle financial transactions accurately. Your attention to detail, professionalism, and guest-focused attitude help ensure efficient service and a smooth dining operation that aligns with company service standards.

Job Description

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Greet guests with a warm welcome and promptly escort them to their seats
• Accurately manage assigned bank, obtain change as needed, and notify surveillance when transporting funds
• Answer phones professionally, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable
• Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems
• Assist guests with information regarding hotel services, features, and local attractions
• Ensure cleanliness and readiness of the entrance, tables, menus, and stations; report and correct deficiencies
• Recognize and accommodate VIP arrivals and special requests
• Provide friendly departing remarks and invite guests to return
• Demonstrate sound judgment under pressure and strong organizational skills
• Maintain confidentiality of guest information and company data
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 6 months of experience in a full-service dining venue preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Requirements

• At least 18 years of age
• High school diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Required based on property location or regional regulations

Physical Requirements

Occasionally push/pull up to 25lbs. Occasionally lift and/or carry up to 25lbs. at floor, knee, waist, and chest levels Occasionally squat, kneel, reach, bend, twist Occasionally sit and work at a desk or computer Frequently standing and walking Ability to communicate using in-person speech, radios, and telephone Ability to hear, understand, and distinguish speech and/or other sound in person Ability to distinguish between shades of color Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

Potential Conditions Indoor Noisy Bright flashing lights Extreme Heights Extreme hot cold temperatures Slippery surfaces Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Arizona Charlie’s Decatur and Boulder are trusted local favorites known for their friendly atmosphere, loyal guests, and long-standing team members. From slot floors to steakhouses, we deliver genuine service and value in a neighborhood setting. Our employees enjoy the best of both worlds: the excitement of hospitality and the comfort of familiarity. At Arizona Charlie’s, you’re more than a team member—you’re part of a legacy.

If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at [phone].