Gift Shop Attendant

mcrhotels.com; Virginia (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Gift Shop Attendant to provide exceptional service and create a welcoming environment for guests. In this role, you will greet customers, assist with merchandise inquiries, and ensure the shop remains organized and stocked. You will be responsible for processing transactions accurately and maintaining a secure and clean space. This position offers the opportunity to work in a dynamic setting where your contributions will enhance the guest experience. If you have a passion for customer service and thrive in a fast-paced environment, this is the perfect opportunity for you to shine.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• 1+ years of customer service experience preferred.
• Strong computer skills and ability to learn sales systems.

Responsibilities

• Greet customers and assist with locating merchandise.
• Complete purchases and maintain cash drawer accuracy.
• Secure shop and monitor customer activity to prevent theft.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Multi-tasking

Self-motivation

Problem Solving

Education

High School Diploma/G.E.D.

Tools

Microsoft Excel

Job description

TWA Hotel, Jamaica, New York, United States of America

Job Description

Posted Friday, October 18, 2024 at 4:00 AM | Expired Monday, October 28, 2024 at 3:59 AM

The Gift Shop Attendant at the TWA Hotel will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The ideal candidate for this role has great communication skills with a positive demeanor and the ability to multi-task and work well with others.

Primary Responsibilities:

• Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
• Display merchandise in a neat, eye-appealing manner.
• Restock items as necessary, check expiration dates, and discard expired items.
• Keep storeroom neat and clean.
• Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required.
• Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
• Follow checklist for opening and closing shop.
• Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
• Report accidents, injuries, and unsafe work conditions to captain (manager).
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
• Additional duties as assigned by Captain (Manager).

Qualifications:

• High School Diploma/G.E.D. equivalent
• At least 1 year of related work experience
• Previous customer service experience preferred.
• Excellent administrative, interpersonal, organization, written and verbal communication skills
• Organizational skills and attention to detail
• Excellent communication skills both written and oral.
• Ability to multi-task and work in a fast-paced environment
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel.

Requirements:

• Minimum of 3 years’ experience as a Front Desk Agent in the hotel industry
• Front Desk or Sales experience with the brand strongly preferred
• Highly motivated, self-directed, with strong initiative and desire for achievement
• Professional attire required
• Strong computer skills, email, Excel, must be trainable on Sales systems
• Excellent communication, problem solving, and presentations skills required

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members