Retail Attendant

Grand Hotel Golf Resort & Spa, An Autograph Collection; Fairhope (AL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts on stays, dining,,

Growth Opportunities and Tuition Reimb

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast, invites you to join as a Gift Shop Attendant. You will create positive shopping experiences, greet guests warmly, and assist with product selection while handling sales and inventory duties.

In this role you will maintain an organized gift shop, process transactions, apply discounts, and ensure customer satisfaction. You will work with resort staff to enhance overall guest experiences and uphold security practices.

Qualifications

• Experience greeting and assisting customers.
• Ability to process sales and handle payments.
• Stocking and merchandising in a retail gift shop.
• Collaborate with resort staff to enhance guest experience.

Responsibilities

• Maintain a well-organized and clean gift shop by restocking shelves and creating displays.
• Greet customers warmly, assist with product selection, and answer questions on prices and layout.
• Process sales transactions, accept payments, apply discounts, and wrap/bag merchandise.
• Assist with inventory management and monitor stock levels.
• Adhere to store security procedures and stay vigilant for theft or suspicious activity.
• Collaborate with the resort Concierge to provide helpful recommendations for guest experiences.

Skills

Customer service

Merchandising

Sales transactions

Inventory management

Security awareness

Team collaboration

Tools

POS system

Job description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, located on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world‑class guest experiences. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling; come share it with us!

As an Oak and Azalea Retail Attendant, you’ll play a key role in creating a positive and memorable shopping experience for our guests. You’ll ensure the gift shop is always well‑organized and presentable, while providing excellent customer service by greeting and assisting customers in a warm and friendly manner. Your efforts will contribute to enhancing the overall resort experience as you handle sales transactions and help maintain the store’s inventory.

Key Responsibilities:

• Maintain a well‑organized and clean gift shop by restocking shelves, creating attractive merchandise displays, and ensuring all items are accessible to customers.
• Greet each customer warmly, offer assistance with product selection, and answer questions regarding prices, usage, and store layout.
• Accurately process sales transactions, accept payments, apply discounts, provide correct change, and ensure customer satisfaction with wrapped or bagged merchandise.
• Assist with inventory management, ensuring stock levels are maintained, and monitor merchandise for quality and availability.
• Adhere to store security procedures, being vigilant for theft or suspicious activity, and ensuring the safety of both customers and merchandise.
• Collaborate with the resort Concierge and stay informed about resort amenities and guest services, providing helpful recommendations to enhance the guest experience.

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy a variety of perks and benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
• 401(k) with Company Match: Plan for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and globally with Marriott.
• Growth Opportunities: Access to continuous training and career advancement, with tuition reimbursement available.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.