Gift Services Manager — Donor Experience & Tech Ops

Sutter Health; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health is seeking a Director-level professional to manage the day-to-day gift processing activities and align strategies with the philanthropy technology and gift services team in Sacramento, CA.

You will set standards, develop reports, and provide consultation to philanthropy leaders while ensuring accurate donor acknowledgements and compliance with IRS regulations. A strong focus on customer service and teamwork is essential.

Qualifications

• Bachelor's degree in Accounting, Business Administration required or equivalent education/experience.
• Master's degree preferred.
• Minimum of 3 years of experience in gift processing and fundraising support.
• 3-5 years knowledge of philanthropy database use and experience in philanthropy technology platforms to process, report on and acknowledge gifts required.
• 3-5 years experience in understanding accounting principles and efficient business operations, preferably nonprofit gift processing.
• 3-5 years experience in researching, interpreting and documenting gift related items.
• 3-5 years experience in developing and implementing standardized work and procedure manuals.
• 3-5 years experience in working with philanthropy professionals and an understanding of the key role gift services plays as a partner in advancing the philanthropic mission, in service to donors and their families required.

Responsibilities

• Manage day-to-day activities of gift processing functions and develop strategies to optimize processing performance and integrity to support Sutter Health philanthropy's evolving needs.
• Set standards, establish accountability mechanisms, develop reports and forecasts, and provide advice and consultation to philanthropy leaders and staff.
• Provide donor centric support with timely acknowledgements and handle donor questions and complaints per IRS regulations.
• Collaborate with technology and finance teams to ensure accurate management of donations and maximization of philanthropy technology.
• Develop and advance a team focused on exemplary customer service and high-quality work product.

Skills

Gift processing

Internal controls

Philanthropy language

Communication skills

Project coordination

Leadership

Confidential matters

Education

Bachelor's degree in Accounting or Business Administration

Master's degree preferred

Job description

Sutter Health is seeking a Director-level professional to manage the day-to-day gift processing activities and align strategies with the philanthropy technology and gift services team in Sacramento, CA.

You will set standards, develop reports, and provide consultation to philanthropy leaders while ensuring accurate donor acknowledgements and compliance with IRS regulations. A strong focus on customer service and teamwork is essential.