Manager, Gift Services (SH)

Sutter Health; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health is seeking a Director-level professional to manage the day-to-day gift processing activities and align strategies with the philanthropy technology and gift services team in Sacramento, CA.

You will set standards, develop reports, and provide consultation to philanthropy leaders while ensuring accurate donor acknowledgements and compliance with IRS regulations. A strong focus on customer service and teamwork is essential.

Qualifications

• Bachelor's degree in Accounting, Business Administration required or equivalent education/experience.
• Master's degree preferred.
• Minimum of 3 years of experience in gift processing and fundraising support.
• 3-5 years knowledge of philanthropy database use and experience in philanthropy technology platforms to process, report on and acknowledge gifts required.
• 3-5 years experience in understanding accounting principles and efficient business operations, preferably nonprofit gift processing.
• 3-5 years experience in researching, interpreting and documenting gift related items.
• 3-5 years experience in developing and implementing standardized work and procedure manuals.
• 3-5 years experience in working with philanthropy professionals and an understanding of the key role gift services plays as a partner in advancing the philanthropic mission, in service to donors and their families required.

Responsibilities

• Manage day-to-day activities of gift processing functions and develop strategies to optimize processing performance and integrity to support Sutter Health philanthropy's evolving needs.
• Set standards, establish accountability mechanisms, develop reports and forecasts, and provide advice and consultation to philanthropy leaders and staff.
• Provide donor centric support with timely acknowledgements and handle donor questions and complaints per IRS regulations.
• Collaborate with technology and finance teams to ensure accurate management of donations and maximization of philanthropy technology.
• Develop and advance a team focused on exemplary customer service and high-quality work product.

Skills

Gift processing

Internal controls

Philanthropy language

Communication skills

Project coordination

Leadership

Confidential matters

Education

Bachelor's degree in Accounting or Business Administration

Master's degree preferred

Job description

Reporting to the Director – Philanthropy Technology & Gift Services this position will manage all day-to-day activities of gift processing functions and develop strategies to optimize gift processing performance and integrity to support Sutter Health philanthropy's evolving needs. This position will set standards, establish accountability mechanisms, develop reports and forecasts, and provide advice and consultation to philanthropy leaders and staff. This position works closely with the technology and finance teams to ensure accurate management of donations and the maximization of philanthropy technology. This position is responsible for the management of gifts following standard accounting principles and IRS regulations. This position is donor centric, providing assistance and written acknowledgements in a timely manner and conducts timely and appropriate investigations and follow up on donor questions and complaints. Responsible for developing and advancing a team focused on exemplary customer service internally and externally, innovation and the delivery of the highest quality work product. The position requires very strong management and interpersonal skills.

Qualifications

Education

• Bachelor's degree in Accounting, Business Administration required or equivalent education/experience.
• Master's degree preferred.

Experience

• Minimum of 3 years of experience in gift processing and fundraising support required.
• 3-5 years knowledge of philanthropy database use and experience in working in philanthropy technology platforms to process, report on and acknowledge gifts required.
• 3-5 years experience understanding of accounting principles and efficient business operations, preferably nonprofit gift processing preferred.
• 3-5 years experience in researching, interpreting and documenting gift related items required.
• 3-5 years experience in developing and implementing standardized work and procedure manuals required.
• 3-5 years experience in working with philanthropy professionals and an understanding of the key role gift services plays as a partner in advancing the philanthropic mission, in service to donors and their families required.

Skills and Knowledge

• In-depth and working knowledge of all aspects of gift processing and acknowledgement
• Must have a thorough knowledge of internal controls.
• Must have working knowledge of philanthropy and philanthropy language.
• Basic math skills demonstrating accuracy and attention to detail
• Familiarity with current nonprofit industry best practices relevant to data management and gift administration.
• Ability to select, train, motivate and inspire staff while holding them accountable for their performance.
• Ability to coordinate several projects simultaneously; work with and direct a group of people; and effectively plan, set and meet goals.
• Strong collaborator, with exceptional communication skills, both verbal and written, and proactive in interacting and supporting others in the department and in the field.
• Exemplary management skills with the ability to motivate and mentor individuals in a changing environment while increasing performance.
• Ability to exercise sound judgment, handle confidential matters with discretion.
• Ability to build trust through leadership, decision making and influence.
• Capacity to handle multiple projects simultaneously, set priorities and meet deadlines
• Foresees roadblocks and prepares creative alternatives.

Additional Information

• Primary Location: California, Greater Sacramento Area, Sacramento
• Organization: Sutter Health System Office
• Employee Status: Regular
• Benefits: Yes
• Position Status: Exempt
• Union: No
• Job Shift: Day
• Shift Hours: 8 Hour Shift
• Days of the Week Scheduled: Monday-Friday
• Weekend Requirements: None
• Schedule: Full Time
• Hrs Per 2wk Pay Period: 80